Solution Manager

Supermicro • San Jose, CA

15h

About The Position

Supermicro is seeking a product manager to lead the development and integration of server and workstation system products for cloud and data center infrastructure. This product management role focuses on server and storage solutions and requires communication with remote teams and on-site product leadership to support product development and operational readiness. The role also collaborates with marketing and sales to promote products and works directly with customers. The manager helps define product strategy for Supermicro’s core product family, researches vertical-specific customer solutions, and develops go-to-market plans. The position contributes to technical work, product development, marketing, and pre- and post-sales support.

Requirements

• A bachelor’s or master’s degree in mechanical, electrical, or computer engineering, or equivalent, is desirable.
• Five or more years of experience with chassis, computer, or server-related products is preferred.
• Strong organization and planning skills, including the ability to lead cross-functional teams through product or project completion from development.
• Strong initiative and ability to work in a self-directed environment.
• Strong understanding of server and PC market trends and customer needs.
• Ability to lead extended teams and meet deadlines.
• Excellent interpersonal skills, including relationship building and collaboration within diverse, cross-functional teams.
• Travel to meet with customers is required.

Nice To Haves

• A bachelor’s or master’s degree in mechanical, electrical, or computer engineering, or equivalent.
• Five or more years of experience with chassis, computer, or server-related products.

Responsibilities

• Manage OEM accounts and enable new OEM products with technology overviews, product positioning statements, sales training materials, feature and function benefit summaries, and FAQs.
• Provide product training, roadmap updates, and technical support for chassis solutions to customers.
• Translate product technologies into customer benefits.
• Manage OEM products through their life cycle, from concept to end of life.
• Create product training and positioning documents, conduct tactical competitive analysis, and manage critical situations.
• Coordinate operational activities for worldwide introductions of new OEM products and factory product readiness.
• Provide facilities plans and strategies based on product plans and roadmaps.
• Ensure operations achieves Ready to Ship Release and transitions products into production and sustaining.
• Serve as third-level sales support.
• Coordinate with production, purchasing, RMA, warehouse, and other groups to maintain smooth operation of OEM products.
• Collaborate with marketing and sales to promote products and interact directly with customers.
• Research vertical-based customer solutions and create go-to-market plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level