Senior Solution Engineer - Nonprofits

Salesforce • Chicago, IL

3d • Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're building an enterprise dedicated to delivering Salesforce's CRM and platform solutions to the nonprofit market. We're seeking candidates with intellectual curiosity and the ability to explain complex technology simply — helping mission-driven organizations achieve more through technology.

Requirements

• B.S. in Computer Science, Software Engineering, MIS, or related field
• 3+ years of professional work experience, preferably in the nonprofit sector or software industry
• Experience working in a fast-paced, agile company environment
• Affinity for nonprofit and mission-driven organizations
• Ability to lead discussions with organizational leaders and individual contributors alike
• Comfort articulating technical value through discovery and demos
• Strong team-based problem solving, leadership, presentation, and collaboration skills
• Strong verbal, written, and interpersonal communication
• Effective time management and prioritization in a dynamic sales environment
• Technical expertise in CRM, AI, Analytics, BI, Digital Marketing, or Community Engagement
• AI awareness and usage for improving business processes

Nice To Haves

• Previous sales experience preferred
• Previous Salesforce Administrator experience preferred
• Background in nonprofit management/operations and/or Salesforce technology
• Ability to create and deliver customer-facing software demos
• Salesforce Administrator (201) and Nonprofit Cloud Consultant certifications

Responsibilities

• Discover and analyze customer goals, mapping them to the Salesforce solution portfolio
• Earn the "technical win" through compelling demos and presentations
• Respond to RFPs/RFIs/RFQs
• Research and develop technical Points of View aligned with industry knowledge
• Design innovative solutions on the Salesforce platform
• Present customized, story-driven demos tied to business value using AI tooling
• Build and maintain relationships with the sales team and account contacts
• Feed customer requirements back to product and engineering teams
• Participate in ongoing training and certifications

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior