Solution Engineer Sr

American Electric Power • Gahanna, OH

3d • Onsite

About The Position

Part of a larger team delivering high quality technology solutions to the business. Design, develop and install software solutions. Build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Design, modify, develop, write, implement and troubleshoot software programming applications. Support and/or install software applications. Participate in the testing process through test review and analysis, test witnessing and certification of software. Works within a Waterfall or Agile methodology/framework based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families.

Requirements

• Bachelor's degree in computer science, engineering, or related technical field is required.
• 5 years of relevant work experience is required.
• An equivalent combination of education and related experience may be considered.
• Strong knowledge and experience with Java, Javascript, Python, Oracle, and XML/XSLT
• Proven experience in Level 2 production support for high availability systems.
• Develop, enhance, and support Java and Cloud‑based applications in production environments.
• Hands-on experience with Java application servers and middleware such as Apache Tomcat, IBM WebSphere, and Oracle WebLogic.
• Solid understanding of web-based application architectures, including RESTful APIs, SOAP-based web services, and enterprise service integrations.
• Experience supporting Java-based integrations, including API integrations, service orchestration, and message-driven architectures.
• Working knowledge of Managed File Transfers (MFTs), batch interfaces, and file-based integrations (SFTP, FTP/S, scheduling dependencies).
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to work independently while collaborating with cross‑functional and offshore teams.
• Strong experience with Oracle Database, including advanced SQL and PL/SQL (functions, procedures, packages).
• Proven experience automating repetitive operational tasks using Python and Experience automating monitoring, health checks, batch validation, and integration verification.
• Hands-on experience with ServiceNow for Incident, Service Request, Problem, and Change Management.
• Strong knowledge of ITIL frameworks and production support best practices.
• Experience working with offshore and onshore support teams, including handoffs and L3 coordination.
• Working experience with version control systems such as GitHub, GitHub Actions, and VSS.
• Familiarity with CI/CD pipelines, release management processes, and deployment validation in Java environments.

Nice To Haves

• Familiarity with messaging technologies such as JMS, MQ (IBM MQ preferred), or similar integration platforms is a plus.
• Working knowledge of NoSQL databases (preferred).
• Exposure to DevOps practices supporting Java applications and integrations is a plus.

Responsibilities

• Develop and maintain Java and Python based business applications
• Provide Level 2 production support for business applications, including custom and vendor-based solutions.
• Maintain application availability and performance, and strict adherence to SLA requirements.
• Triaging, analyzing, and resolving ServiceNow Incidents and Service Requests (Sev1–Sev4) within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Support and troubleshoot applications running on enterprise application servers.
• Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
• Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
• Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
• Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.
• Participate in DR testing/validations, post patching validations, and storm mode validations
• Participate in on‑call rotations and provide after-hours or weekend support as required.
• Drive automation initiatives to reduce manual effort and improve operational efficiency.
• Maintain technical documentation, runbooks, and operational procedures.
• Support audit activities by responding to audit inquiries and evidence requests in accordance with established controls and policies.

Benefits

• Compensation Grade: SP20-007
• Compensation Range: $87,633.00 - $109,543.00

What This Job Offers

• Job Type: Full-time
• Career Level: Senior