Solution Design Consultant

Gainsight • Nashville, TN

10d • $180,000 - $200,000 • Remote

About The Position

We are seeking a full-time Solution Design Consultant to join our Atlas Sales team. This role is remote and based in the USA. The primary responsibility is to own the Atlas Renewals Diagnostic from data request through executive readout, converting findings into a target operating design and a defensible business case. This role requires strong skills in renewal and subscription revenue operations, qualitative and quantitative diagnostics, and executive-level business case development. The ideal candidate thrives in high-autonomy, customer-facing roles and enjoys cross-functional collaboration with teams such as Sales AEs and AMs, Data Analysts, Solutions Architects, Deal Desk, Finance, and Delivery.

Requirements

• 10+ years of relevant experience and a bachelor’s degree in business, finance, or a related field (or equivalent combination of education and experience), required.
• Demonstrated experience conducting qualitative and quantitative analysis of business problems and presenting findings to senior executives, including in renewal, customer success, or subscription revenue operations.
• Strong financial modeling capability in Excel — multi-year business cases, margin analysis, and scenario ranges — with the ability to set priorities and drive deliverables to completion with minimal supervision.
• Ability to design and price a configured operating model with a commercial case attached; experience holding a solution through negotiation and translating design intent into contract terms.

Responsibilities

• Lead the Atlas Renewals Diagnostic end-to-end, including securing executive sponsorship, scoping the diagnostic tier, conducting qualitative interviews and systems walkthroughs, scoring maturity and autonomy readiness across data, process, and measurability, and delivering the executive Diagnostic Readout in person.
• Convert diagnostic findings into a target service design, defining which renewal actions run autonomously, which need approval, which stay human, and how that mix progresses across the autonomy ramp.
• Author the business case, building parity and partnership scenarios on the same opportunity set with every assumption footnoted; model capacity and cost to serve against the ramp rather than steady state.
• Set pricing inputs and work with Deal Desk and Finance on structure, margin, and the ramp curve; produce an AI and human responsibility matrix in which every designed action carries a responsible party, autonomy level, guardrail, and escalation path.
• Hold the solution intact through commercial negotiation, mapping the design and business case to contract terms and the authorized operating envelope while remaining the practitioner voice in the room.
• Transfer design intent, assumptions, risks, and open decisions to Delivery and the Solutions Architect at close; assemble the delivery handoff package including the deal review record, readiness scorecard, final readout, pricing model, and open items register.
• Re-validate the design against live performance during ramp and own the Partnership Value Assessment against the agreed baseline; contribute to diagnostic method improvement, the asset library, and practice tooling.
• This role may require occasional travel (up to 25%, concentrated in diagnostic interview weeks and executive readouts) for team meetings, training, or company events.
• This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

Benefits

• Fully covered medical premiums (employee-only)
• Flexible PTO
• 401(k) plan
• Dental and vision coverage
• Remote work options
• $10,000 lifetime fertility stipend
• Access to coworking spaces around the globe
• Dedicated Recharge Holidays (one long weekend each quarter)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior