Solution Consultant

DRB • ,

5d • $95,000 - $115,000

About The Position

DRB builds the software that runs the modern car wash, including point of sale, membership and recurring billing, payments, tunnel controls, and analytics. The Solution Consulting team acts as a liaison between customers, Sales, Product, and Customer Success to help operators grow their businesses, using data-driven evidence. As a Solution Consultant, you will analyze customer transaction, membership, and payment data to identify business trends, frame clear recommendations for executives, and develop demos, analyses, business cases, and prototypes to advance enterprise deals and strategic accounts. The role involves daily use of AI tools to enhance speed and quality of work. This is a generalist position on a small, flat team, requiring versatility across various tasks such as presenting payment health reviews, building pricing models, developing AI prototypes, and creating sales talk tracks.

Requirements

• Four or more years in solution consulting, pre-sales engineering, customer analytics, management consulting, or a similar customer-facing analytical role, ideally in SaaS, payments, or retail/consumer subscription businesses.
• Fluent with data: comfortable in SQL and a modern warehouse (we use Snowflake), able to build and defend an analysis end to end, and able to explain what the numbers mean to someone who will never look at the query.
• A practitioner with AI tools. You already use them to do real work, you understand where they are reliable and where they are not, and you can show examples.
• Structured thinker who can take an ambiguous customer or executive question, break it into what needs to be true, and get to a defensible answer with imperfect information.
• Strong writer and presenter. You produce polished documents, decks, and prototypes without a designer, and you can hold a room.
• Commercially minded: you understand how pricing, contracts, and incentives shape a deal, and you keep the customer's growth and DRB's margin in view at the same time.
• Comfortable working across Sales, Product, Engineering, Legal, and Customer Success, driving things to closure without formal authority.

Nice To Haves

• Experience in car wash, fuel and convenience, QSR, or another multi-site operator segment.
• Familiarity with card payments and recurring billing.
• Hands-on with Python, Streamlit, HTML/JavaScript, or Salesforce for building prototypes and internal tools.
• Exposure to RFP and enterprise procurement processes, or to M&A and market evaluation work.

Responsibilities

• Partner with Enterprise Sales on RFP responses, solution designs, hosting and pricing cost models, growth-incentive structures, and executive pitch narratives.
• Perform gap analyses to assess solution readiness for car wash operators moving to Patheon, DRB's latest platform — identifying functional, operational, and data gaps and defining what it takes to close them.
• Assess customer requirements against DRB's platform and be honest about fit, gaps, and workarounds; write the talk tracks that help reps navigate them.
• Build and maintain competitive intelligence and battlecards on the car wash technology landscape.
• Support Sales-to-Implementation handoffs and drive process improvements so what we sell is what gets delivered.
• Use AI tools (Claude and similar) as a daily working method to draft analyses, generate prototypes, structure research, and produce customer-ready deliverables at speed and quality.
• Build working prototypes and demos: interactive HTML and Streamlit applications, AI-driven sales and service agents, kiosk and trade show experiences, and internal tools such as quoting integrations with Salesforce.
• Contribute to DRB's internal AI enablement programs (prompt libraries, prototyping playbooks) that help colleagues across the business adopt the same methods.
• Present to audiences from a single-site owner to a multi-site operator's executive team to Vontier leadership, adjusting depth and language for each without losing the substance.
• Write clearly: executive summaries, customer-facing reports, Q&A documents, and internal briefs that people actually read and act on.
• Represent DRB at trade shows and customer events, running demos and handling technical and commercial questions on the floor.
• Lead data deep dives for enterprise and strategic accounts covering payments, membership, churn, and site performance, including benchmarking and post-migration health reviews.
• Translate findings into prioritized recommendations, quantified business impact, and next steps, delivered in decks, written reports, and live discovery sessions with customer leadership.
• Contribute to DRB's customer intelligence platform (Pulse) and the quarterly advisory cadence we run with top accounts, including new dashboards, report templates, and analytical methods.
• Run joint discovery sessions with customers to surface the right questions, then coordinate internal owners across Product, Engineering, Legal, and Payments to get them answered.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) plan with matching company contributions
• Paid parental leave
• Paid time off up to 120 hours each year
• 14 paid holidays
• Paid sick leave
• Family planning programs
• Diabetes management programs
• Women's health coverage
• Support for adult and elder care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed