Solution Deployment Manager

360Learning

10d • Remote

About The Position

Our Solution Deployment Management (SDM) team plays a key role in onboarding seamlessly new customers. They work across departments (Sales, Product, and Customer Success) to understand and document client use cases and requirements, then translate them into the setup and configuration of the 360Learning platform. You will manage all phases of the implementation lifecycle, from sales turnover and kick-off to go-live. You will define the 360Learning platform architecture for our clients based on learner personas and organizational structure, drive project management, facilitate integrations, APIs, 3rd party apps, and guide our customers through onboarding to ensure the successful deployment of their new learning platform.

Requirements

• Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant)
• Previous deployment experience of SaaS products, ideally HR related
• Understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented and client-first mindset in everything you do
• Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders
• Organized, able to manage priorities across multiple customer implementations
• Bachelor's degree or equivalent
• Strong presentation skills especially to executive sponsors
• Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, etc.) for up to 5% travel time annually

Nice To Haves

• Basic programming scripting skills
• Data fluency and management capabilities

Responsibilities

• Manage all phases of the implementation lifecycle, from sales turnover and kick off to go-live.
• Define the 360Learning platform architecture for clients based on learner personas and organizational structure.
• Drive project management for client implementations.
• Facilitate integrations, APIs, and 3rd party apps.
• Guide customers through onboarding to ensure successful deployment.
• Own a portfolio of existing clients.
• Onboard new clients.
• Implement integrations (SSO, third-party tools) & troubleshooting.
• Develop repeatable and scalable processes to improve project quality and delivery.
• Onboard another Solution Deployment Manager.
• Contribute to our knowledge base to share best practices and lessons learned.
• Work with our partner ecosystem to strengthen the services proposed to our clients.

Benefits

• Pay structure includes base salary, variable incentive pay, and company equity
• Comprehensive medical, vision, and dental insurance
• RRSP matching starting from day 1
• Generous parental leave
• Professional development opportunities through our own platform
• Unlimited days of annual PTO
• 5 days for sick leave
• Holidays following the Ontario calendar

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree