Solution Delivery Manager, Sightline & Data Solutions

Verily • US - Texas Remote, TX

2d • $115,500 - $173,000

About The Position

The Solution Delivery Manager leads and manages the delivery of services and projects to customers, ensuring timely completion and required quality standards while building strong customer relationships. This role serves as a key customer contact, managing relationships and expectations and driving the overall success of customer engagements.

The manager oversees post-contract client relationships and service delivery, leads cross-functional teams in program planning and execution, and manages clinical trial budgets, timelines, and resource allocation. The role also ensures compliance with applicable regulatory requirements, industry standards, and ethical guidelines. In addition, the manager collaborates with sales and business development on prospective engagements and shares customer opportunities and strategic input with science and product teams.

Requirements

• Bachelor's degree in business, healthcare, or a related field.
• At least 5 years of experience managing customer delivery for large enterprise engagements.
• Deep understanding of the healthcare provider market.
• Demonstrated success delivering complex technology programs.
• Experience building and maintaining strong internal and external customer relationships.
• Excellent communication, presentation, and analytical skills.
• Consultative and collaborative approach.

Nice To Haves

• Experience in public health, disease surveillance, or laboratory science-related fields.
• Experience with complex service offerings involving processes with multiple stakeholders and technologies.
• Proactive and adaptable mindset, with the ability to take initiative in a dynamic, fast-paced environment.
• Entrepreneurial mindset and desire to collaborate, learn, and grow.
• Proficiency with Google productivity applications such as Gmail, Calendar, Sheets, and Docs.

Responsibilities

• Manage post-contract client relationships, service delivery quality, adherence to contractual agreements, scope changes, and understanding of implemented solutions.
• Lead and provide strategic direction to cross-functional teams in planning and executing program goals.
• Develop and manage clinical trial budgets, monitor financial constraints and project timelines, and provide input on resource allocation.
• Ensure program activities comply with relevant regulatory requirements, industry standards, and ethical guidelines.
• Collaborate with sales and business development teams on scoping prospective engagements.
• Establish communication channels for sharing potential customer opportunities and leads.
• Provide strategic input to science and product teams to optimize programs.

Benefits

• Bonus
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level