Solution Consultant

Kraken • New York, NY

1d • $124,000 - $168,000 • Hybrid

About The Position

Kraken is seeking a Solutions Consultant to serve as the product and technical expert for their North American sales team. This role involves understanding prospective utility clients, translating their challenges into Kraken solutions, and demonstrating how the technology can transform their operations and customer service. The Solutions Consultant will lead tailored demos, conduct technical conversations, contribute to RFPs, support sales opportunities, and collaborate with product, engineering, and delivery teams. The role offers significant autonomy to develop expertise, influence major opportunities, and contribute to Kraken's growth in North America, covering a broad product landscape including billing, data, AI, customer experience, and energy.

Requirements

• Proven experience in a pre-sales, solutions architect, or technical consulting role, ideally within the energy industry.
• Strong understanding of cloud-based platforms and software solutions.
• Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Experience in software implementation, systems architecture, or business analysis.
• Proficiency in crafting compelling sales collateral, including proposals and technical documentation.
• Ability to be resourceful, adaptable, and focused on delivering impactful outcomes.
• Ability to build and maintain strong relationships with internal teams and external clients.
• Analytical mindset with a proactive approach to problem-solving.
• Familiarity with tender response processes and delivering impactful RFP content.
• Flexibility to travel as needed to support sales efforts.
• Must have the right to work in the country they are applying to.

Nice To Haves

• Previous experience in the energy industry or working with utility companies.
• Knowledge of emerging trends and challenges within the energy sector.
• Experience with CRM tools (e.g., Salesforce) and sales enablement platforms.
• Experience with CIS, MDM, CRM, or utility platforms.

Responsibilities

• Develop a comprehensive understanding of Kraken’s features, capabilities, and differentiators.
• Collaborate with the sales team throughout the sales cycle, offering strategic input, technical knowledge, and relationship-building support.
• Deliver engaging and tailored product demos, workshops, and presentations to highlight Kraken’s unique value proposition.
• Engage with clients to identify their challenges and map their needs to Kraken’s solutions.
• Lead the creation of high-impact sales collateral, including proposals, presentations, and ad hoc materials that emphasise Kraken’s USPs.
• Address and resolve functional and technical questions from prospective clients.
• Own and contribute to RFPs and tender responses, particularly the functional and technical aspects.
• Conduct market and industry research to enhance prospecting strategies and pre-sales pitch development.
• Partner with sales, marketing, and product teams to provide customer insights and influence product roadmaps.

Benefits

• Great Place to Work certification in multiple countries
• Accommodation requests handled at [email protected]
• Equal opportunity employer
• Consideration for all applicants regardless of protected attributes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed