Merchandising Solution Consultant

Toolio • Brooklyn, NY

6d • Remote

About The Position

At Toolio, we’re on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been more important. Toolio’s cloud-based merchandise planning platform was built to help the next-generation of retailers automate critical workflows, gain real-time insights, and make faster, data-driven merchandising decisions. Toolio is trusted by 100+ leading brands and retailers including Rothy’s, Knix, Filson, Tommy John, Peloton and more.

Toolio is expanding, and we are seeking a Merchandising or Planning professional who brings strong workflow expertise paired with growing technical capability. In this role, you will guide customers through their full implementation journey, from early discovery and solution design to configuration, onboarding, and training. You will also contribute your insight to help shape our product and support the development of scalable best practices. This position is ideal for someone who excels in solution-focused conversations and understands how retail planning systems are structured. You will lead customer implementations in a consultative and solutions-oriented way, helping customers work through challenges with clarity, creativity, and confidence. Your contributions will ensure each customer reaches a stable and successful steady state that sets them up for long-term adoption and value realization. This opportunity is a strong fit for a dynamic and collaborative individual who is ready to expand their skill set. As a Solution Consultant at Toolio, you will help influence the future of retail by partnering with some of the fastest growing brands while gaining new experience across technology, solution design, sales support, and customer success.

Requirements

• Experience in Retail Planning or Merchandising with a strong grasp of Open-to-Buy, Assortment Planning, and Allocation concepts.
• You thrive in collaborative, customer-facing work and naturally bring energy to conversations, relationships, and problem-solving.
• You’re confident presenting planning or merchandising concepts to stakeholders at all levels and can tailor your message to each audience.
• You’re passionate about the changing retail landscape and realize the role that technology plays in helping retailers succeed in the future state of retail
• You believe that spreadsheets are a thing of the past, and planning and merchandising deserve better tools and technology to help them make faster, data-driven decisions
• You want the ability to leverage your planning and merchandising knowledge in a new and exciting that will allow you to help other retailers succeed
• Appetite to work in a fast-paced startup environment and wear multiple hats.
• You are comfortable moving quickly, wearing multiple hats, and embracing a role that extends far beyond traditional retail planning responsibilities.
• Comfortable working with data tables and reporting tools (PowerBI, Tableau)

Nice To Haves

• Familiarity with merchandising techstacks and integrations like (Blue Yonder/JDA, O9, Netsuite, Snowflake, Shopify) is a big plus.
• Flexibility to work Pacific Time, to better serve our customers on the West Coast or APAC, is a plus

Responsibilities

• Develop deep expertise in the Toolio platform and roadmap, offering thoughtful recommendations that help shape and enhance the product.
• Lead discovery and solution design workshops that translate customer goals into clear, scalable workflows and configurations.
• Deliver train-the-trainer sessions that empower customer teams to adopt Toolio with confidence and independence.
• Guide customers through implementation and into steady state, ensuring strong adoption, smooth handoffs, and long-term success.
• Conduct product demos and provide strategic, consultative insights, leveraging your retail and merchandising planning expertise to highlight Toolio’s value for prospective clients.
• Stay current on industry trends and leading practices, using that knowledge to advise clients and evolve implementation strategies in a rapidly changing retail landscape.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed