Solution Consultant

Movemedical • San Diego, CA

5d • $65,000 - $85,000 • Remote

About The Position

We at Movemedical make the world's best software solution for medical device companies. We're hiring a Solution Consultant to join our implementation team. This is a client-facing, hands-on role where you'll own the process of turning a customer's real-world workflows into a working solution on the Movemedical platform — from the first discovery conversation through go-live and beyond. You'll work closely with our customers, our engineering team, and the rest of the Solution Consulting team to make sure every implementation actually works the way the customer needs it to. We hire smart, tenacious people and give them the mentorship and opportunities they need to grow as team members and leaders. Our development process is built for remote teams and facilitates communication and trust. As a small company with big ambitions, we see and recognize the impact of every person on our team. We are team-oriented and want each other to be successful; we pull together to accomplish our goals. Glassdoor gives us a 4.3/5.0 and Inc. put us on its Best Places to Work Editor's List in 2019.

Requirements

• 3+ years of customer-facing consulting, implementation, or solutions experience in a B2B SaaS or enterprise software environment
• Genuine interest in solving ambiguous problems, with comfort handling shifting priorities and an uneven workload
• Strong written and verbal communication — able to translate between non-technical customers and technical teams
• Strong personal organization across multiple concurrent customer projects
• Tech-savvy and curious, with real working comfort in SQL and basic API/integration concepts
• Comfortable using AI tools daily, with the judgment to check their output rather than take it at face value
• Willingness and ability to travel, including internationally, roughly 20–30%, concentrated around customer go-lives and discovery work

Nice To Haves

• Experience with an ERP or CRM platform, especially SAP
• Experience in healthcare, medtech, or another regulated industry
• Familiarity with API testing tools like Postman
• Based in Central or Eastern time zone — most of our clients are in these time zones, so it helps with meeting overlap. Pacific time candidates are very welcome too, as long as you're comfortable with occasional early-morning (6–7am local) meetings

Responsibilities

• Lead discovery conversations with customers to understand their workflows, constraints, and goals, and translate that into a clear solution design
• Advise customers on best practices for workflow design, data quality, and system usage
• Act as the primary liaison between customers and our engineering team — translating business requirements into developer-ready tickets, and translating technical constraints back into terms the customer can act on
• Configure Movemedical workflows, permissions, and system settings to match the agreed solution design
• Investigate customer issues escalated from our Support team, determine whether something is a bug or expected behavior, and drive it to resolution
• Write and organize implementation work in JIRA, sequencing dependent tasks and keeping multiple concurrent customer projects on track
• Define and execute test plans to validate configurations, data accuracy, and integrations, and run live testing sessions with customers
• Support go-live and the hypercare period that follows — typically one to two weeks, depending on the size of the deployment — before a clean handoff to Customer Success
• Use SQL to investigate data issues and validate that configurations and integrations are behaving as expected
• Support integration work with customer-owned ERP/CRM systems in partnership with engineering
• Create and maintain solution documentation so decisions and configurations stay traceable after go-live

Benefits

• Amazing team - everyone at Movemedical is helpful and wants you to be successful
• Grow with the company - as a member of a small, fast-growing startup, you will have many opportunities to level-up in your career
• Opportunity to shape how our implementation process runs as we grow
• Fully remote
• Flexible PTO
• Monthly snack stipend
• Comprehensive benefits package
• 401k matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed