Solution Consultant
About The Position
The Solutions Consultant will focus on the technical sales of Nextiva’s solutions. This role serves as a key technical resource, requiring a deep understanding of Nextiva’s product offerings and their applications. The consultant will act as the technical lead throughout the sales process and will coordinate additional sales resources, including Product Subject Matter Experts, Account Management, Project Management, and Professional Services. Responsibilities Lead business and technical discovery to uncover customer requirements, pain points, and success criteria Design and deliver tailored product demonstrations Foster relationship with third-party vendors and partners to enhance solution offerings Own proof-of-concept (POC) engagements, including scoping and success criteria Respond to RFPs/RFIs and security questionnaires Partner with Account Executive on account strategy and deal planning Act as the technical voice of the customer back to Product and Engineering Handle basic objection handling on architecture, security, and integrations Stay up to date on new technologies, industry trends, security & compliance, business needs Cross-Functional Collaboration Must be a compelling, passionate, and enthusiastic speaker Provide feedback to Product and Engineering based on customer feedback, competitor, and partner insights Help standardize demo best practices, documentation, and reusable assets Contribute to internal enablement by training sales teams on how to position and leverage demos effectively Work closely with the Services Delivery team to communicate and coordinate customer requirements and roadmaps Fluent in English
Requirements
- 3–6 years in a pre-sales, sales engineering, or technical consulting role
- Ability to present confidently to technical and business stakeholders
- Familiarity with Nextiva's competitive landscape (e.g., RingCentral, Five9, Genesys, Zoom)
- Fundamental knowledge of Python, JSON, HTML CSS, and JavaScript
- Use AI to enhance personal workflows, leverages multiple AI tools based on their strengths, identifies repetitive tasks for automation, and shares best practices to drive team growth
- Demonstrated ability to learn quickly, develop new processes, and adapt to new technology
- Fluent in English
Nice To Haves
- Preferred understanding of knowledge in technical areas such as (UCaaS, CCaaS, CRM, SIP, VOIP, AI, APIs, Automation Services) and common integration patterns (Workato, Redox..)
- Bonus would be knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR)
- Bonus knowledge in Spanish or French
- Bonus knowledge in Lucidchart, Google Dialogflow, Teams, WhatsApp, Google G-Suite
Responsibilities
- Lead business and technical discovery to uncover customer requirements, pain points, and success criteria
- Design and deliver tailored product demonstrations
- Foster relationship with third-party vendors and partners to enhance solution offerings
- Own proof-of-concept (POC) engagements, including scoping and success criteria
- Respond to RFPs/RFIs and security questionnaires
- Partner with Account Executive on account strategy and deal planning
- Act as the technical voice of the customer back to Product and Engineering
- Handle basic objection handling on architecture, security, and integrations
- Stay up to date on new technologies, industry trends, security & compliance, business needs
- Provide feedback to Product and Engineering based on customer feedback, competitor, and partner insights
- Help standardize demo best practices, documentation, and reusable assets
- Contribute to internal enablement by training sales teams on how to position and leverage demos effectively
- Work closely with the Services Delivery team to communicate and coordinate customer requirements and roadmaps
Benefits
- Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Employee Assistance Program (EAP) and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
