Solution Consultant & Customer Success Manager

Fortive

26d • Hybrid

About The Position

This is a unique opportunity to combine solution consulting, customer success, and commercial growth in one strategic role. You'll work closely with customers across Latin America, helping them achieve meaningful business outcomes while supporting revenue growth and long-term partnerships. As part of a global organization backed by Fortive, you'll collaborate with talented colleagues, influence product strategy through customer insights, and play a visible role in the continued growth of our Asset Management business.

Requirements

• 8+ years of experience in Solution Consulting, Pre-Sales, Customer Success, Account Management, or a similar customer-facing SaaS role.
• Experience working with enterprise software solutions.
• Demonstrated success in acquiring, growing, and retaining customer relationships.
• Strong consultative discovery and solution-selling skills.
• Ability to translate customer challenges into measurable business outcomes.
• Experience presenting to technical, operational, and executive stakeholders.
• Strong communication, storytelling, presentation, and relationship-building skills.
• Fluency in Portuguese, Spanish, and English.
• Based in Brazil with the ability to travel throughout Latin America as needed.

Nice To Haves

• Experience in Asset Management, Enterprise Asset Management (EAM), CMMS, Facilities Management, or related industries.
• Experience managing a portfolio of enterprise customers across multiple countries.
• Familiarity with multi-product solution selling and account expansion strategies.
• Experience supporting both customer success and pre-sales activities.

Responsibilities

• Manage a portfolio of more than 60 customers across Latin America while supporting new business opportunities throughout the region.
• Partner with Sales teams to understand customer challenges and business objectives.
• Lead discovery sessions and solution-based conversations with prospective customers.
• Deliver compelling, value-driven product demonstrations and presentations.
• Support proof-of-concept activities and help customers evaluate solutions.
• Contribute to winning new business opportunities across the region.
• Identify opportunities to expand customer adoption of Accruent's Asset Management solutions.
• Connect customer challenges to solutions across the broader portfolio, including: Engineering Document Management, Maintenance Connection, Field Related Asset Management solutions.
• Collaborate with account teams to support revenue growth within existing accounts.
• Build trusted, long-term relationships with customer stakeholders.
• Monitor customer health, business goals, and engagement levels.
• Proactively identify risks and develop strategies to improve retention.
• Help customers realize measurable business value from their investment in Accruent solutions.
• Increase solution adoption and overall customer satisfaction.
• Facilitate customer workshops, business reviews, and executive discussions.
• Serve as a strategic advisor throughout the customer lifecycle.
• Share customer feedback and market insights with Product, Marketing, Services, and Customer Success teams.
• Collaborate with global teams to deliver a consistent and high-quality customer experience.

Benefits

• Competitive compensation package.
• Flexible work arrangements, including work-from-home flexibility.
• Travel opportunities across Latin America.
• Inclusive and collaborative workplace where diverse perspectives are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed