Solution Center Analyst
About The Position
Responsibilities include troubleshooting and repairing service calls from internal and external end users of Station Casinos applications. Responsibilities also include installing new systems, facilitating training and administrating accounts and devices of the systems. Responsibilities must be performed in accordance with all Company standards, policies, and procedures. Responsible for repair and administration of our systems. Provide hardware and software support to end-users. Assist in the implementation of new systems. Support new users in logging on and using the equipment. Communicate daily needs and requirements to department Manager or Director. Help support technicians and end users in troubleshooting and problem diagnosis. Interact with Team Members in a positive and friendly manner. Other job related duties as assigned.
Requirements
- Hardware and software support experience
- Experience with system implementation
- Ability to support new users with system access and usage
- Communication skills to convey daily needs and requirements to management
- Troubleshooting and problem diagnosis skills
- Positive and friendly interaction with team members
Responsibilities
- Troubleshoot and repair service calls from internal and external end users of Station Casinos applications.
- Install new systems.
- Facilitate training.
- Administer accounts and devices of the systems.
- Perform duties in accordance with all Company standards, policies, and procedures.
- Repair and administration of systems.
- Provide hardware and software support to end-users.
- Assist in the implementation of new systems.
- Support new users in logging on and using the equipment.
- Communicate daily needs and requirements to department Manager or Director.
- Help support technicians and end users in troubleshooting and problem diagnosis.
- Interact with Team Members in a positive and friendly manner.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
