Solution Center Analyst
About The Position
Responsibilities include troubleshooting and repairing service calls from internal and external end users of Station Casinos applications. Responsibilities also include installing new systems, facilitating training and administrating accounts and devices of the systems. Responsibilities must be performed in accordance with all Company standards, policies, and procedures. Responsible for repair and administration of our systems. Provide hardware and software support to end-users. Assist in the implementation of new systems. Support new users in logging on and using the equipment. Communicate daily needs and requirements to department Manager or Director. Help support technicians and end users in troubleshooting and problem diagnosis. Interact with Team Members in a positive and friendly manner. Other job related duties as assigned.
Requirements
- Troubleshooting and repair of service calls
- Installation of new systems
- Facilitation of training
- Administration of accounts and devices
- Repair and administration of systems
- Hardware and software support
- Assistance in implementation of new systems
- Support for new users
- Communication of daily needs and requirements
- Support for technicians and end users in troubleshooting and problem diagnosis
- Positive and friendly interaction with Team Members
Responsibilities
- Troubleshoot and repair service calls from internal and external end users of Station Casinos applications.
- Install new systems.
- Facilitate training.
- Administer accounts and devices of the systems.
- Perform repair and administration of systems.
- Provide hardware and software support to end-users.
- Assist in the implementation of new systems.
- Support new users in logging on and using the equipment.
- Communicate daily needs and requirements to department Manager or Director.
- Help support technicians and end users in troubleshooting and problem diagnosis.
- Interact with Team Members in a positive and friendly manner.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
