Solution Architect, US

Zinier • Boston, MA

3d • Remote

About The Position

Zinier is a remote-first, global company headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India. The company is on a mission to empower frontline workers and the people supporting them to achieve greater things. They are looking for a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. The ideal candidate will also have experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments. Zinier seeks individuals who thrive in agile, collaborative, global teams and enjoy working with best-in-class technology to deliver meaningful impact.

Requirements

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA, Confluence, or equivalents.
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
• Working knowledge of data models, JavaScript, and JSON.
• Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
• High attention to detail, reliability, and follow-through.

Nice To Haves

• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.

Responsibilities

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed