Solution Architect, Salesforce Core / Agentforce, USA

OSF Digital • Madison, MS

23d • $150,000 - $180,000 • Remote

About The Position

We are seeking a highly skilled and business-focused Salesforce Solution Architect specializing in Sales Cloud, Service Cloud, and Agentforce. This role is ideal for a functional leader who can bridge business strategy and Salesforce capabilities, driving end-to-end solution design that enables revenue growth, service excellence, and AI-powered workforce productivity.

Requirements

• 10–12 years of Salesforce experience with 5–7 years in Solution Architect or senior functional leadership roles leading enterprise Sales and Service transformations.
• Proven expertise in Sales Cloud, Service Cloud, and Agentforce, including sales lifecycle management, forecasting, service operations, knowledge management, and AI-driven automation.
• Strong understanding of Salesforce platform capabilities, data models, security concepts, and governance frameworks from a functional architecture perspective.
• Experience designing scalable integration approaches and collaborating with technical architects on APIs, middleware, and enterprise system connectivity.
• Solid knowledge of release strategy, environment planning, change management, and user adoption best practices.
• Salesforce Platform Developer I or relevant Consultant certifications required; Sales Cloud, Service Cloud, or Architect certifications preferred.
• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field with strong stakeholder management and problem-solving skills.

Responsibilities

• Lead client engagements for Sales Cloud, Service Cloud, and Agentforce, defining scalable solution architectures aligned to business goals.
• Define and own the end-to-end solution design, including business processes, automation strategy, AI use cases, and cross-system integrations.
• Translate sales and service operational requirements into optimized Salesforce solutions, including pipeline management, case lifecycle management, Omnichannel routing, and AI-driven agent workflows.
• Drive solution governance, ensuring alignment with best practices, data strategy, user adoption goals, and measurable business outcomes.
• Facilitate discovery workshops, architecture vision sessions, and executive presentations, clearly articulating functional design decisions.
• Provide functional leadership and mentorship to consultants and delivery teams, ensuring cohesive execution across onsite and offshore resources.
• Promote continuous innovation by leveraging Salesforce platform capabilities, including Flow, analytics, automation, and Agentforce AI features to improve productivity and customer experience.

Benefits

• Flexible PTO
• Sick Time
• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• FSA
• HSA
• STD/LTD
• EAP
• 401k
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior