Solution Architect

Gusto, Inc. • Atlanta, GA

2h • $120,000 - $150,000

About The Position

Gusto is hiring a Solution Architect for a deep technical role in Solutions Engineering, focused on API and integration architecture, enterprise deal qualification, and close partnership with Engineering and Product. The role owns qualification and demo strategy for the highest-MRR and most complex opportunities, and serves as the escalation point for genuine product or integration gaps. The work spans all routes to market, with team members typically anchored in Gusto Pro or Mid-Market, Franchises, and Channel Partnerships.

The Solution Architect establishes technical standards across the broader team, mentors representatives as they take on more senior technical work, and partners with Engineering and Product to communicate customer insights, surface tooling gaps, and influence the roadmap. The role also owns the delivery path for scoped builds, coordinating the right internal or external resources, managing timelines, and ensuring customer commitments are met.

Gusto has physical offices in Denver, San Francisco, and New York City, with an additional office in Scottsdale for its subsidiary Symmetry. Employees based in these locations are expected to work in the office on designated days approximately two to three days per week, or more depending on the role. Approved work from other locations requires a secure, reliable, and consistent internet connection. Gusto expects regular and predictable attendance in office, hybrid, or remote arrangements.

Requirements

• Bachelor's degree or at least 7 years of relevant work experience in a comparable senior technical, solutions-architecture, or implementation role.
• Deep fluency in Salesforce or a comparable CRM and Gusto's integration stack, with the ability to diagnose root causes across systems.
• Ability to scope and resolve ambiguous technical and API problems and distinguish genuine product gaps from downstream issues.
• Track record of designing and implementing complex, integration-heavy solutions for enterprise-level customers.
• Comfort serving as the technical point of contact with Engineering and Product, including writing escalations that function as clear bug reports.
• Demonstrated mentorship skills and ability to establish the technical bar for a broader team.

Nice To Haves

• Payroll Certification.
• Direct experience with API-based or integration-heavy product demos and solution architecture.
• Payroll, tax, or compliance domain knowledge at a systems level.
• Experience with accounting firms, resellers, or partner-channel programs at enterprise scale.
• Proficiency in Excel, Google Sheets, or SQL for tracking and diagnostics across a large, complex book.

Responsibilities

• Own deep technical scoping and enterprise requests, including qualification and demo strategy for the most complex opportunities.
• Take ownership of genuine product or integration escalations, using reproduction steps and technical context to manage the resolution path end-to-end.
• Partner with Engineering and Product to surface tooling gaps, share customer and technical insights, and influence the product roadmap.
• Act as the Solutions Engineering-side partner in PLO (premium/large-opportunity) management.
• Set the team's technical standard by coaching on deal strategy, complex customer handling, and long-term technical resolution; train new hires and support continuous learning.
• Own delivery paths for scoped builds by routing work to appropriate internal or external resources, managing timelines, and ensuring customer commitments are met.
• Architect and validate integration and API solutions across multiple systems, including GL mapping, time-tracking stacks, multi-state payroll, and third-party integrations.

Benefits

• Competitive base pay.
• Benefits.
• Equity in the form of RSUs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior