Solution Architect, US

Zinier • Boston, MA

1d • Remote

About The Position

Zinier is looking for a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions. The ideal candidate will have experience in Field Service Management, defining system specifications, and optimizing solutions. Experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments is also important. This role is for individuals who thrive in agile, collaborative, global teams and enjoy working with best-in-class technology to deliver meaningful impact.

Requirements

• 6–12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA, Confluence, or equivalents.
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
• Working knowledge of data models, JavaScript, and JSON.
• Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
• High attention to detail, reliability, and follow-through.

Nice To Haves

• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.

Responsibilities

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed