Solution Architect (Marketing, Data360 or Agentforce Contact Center)

Salesforce • Atlanta, GA

9d • Onsite

About The Position

Salesforce is seeking a Solution Architect to join their Professional Services team, specifically within the PACE (Product, Automotive, Consumer, Energy) organization. This role involves serving as a trusted strategic advisor and platform expert, focusing on Marketing Cloud, Agentforce Contact Center, and/or Data360. The Solution Architect will drive innovation for large, complex enterprise customers, leading workstreams, partnering with key collaborators to achieve project visions and deliverables. They will act as hands-on advisors, utilizing strong communication, technical, product, and industry knowledge to deliver customer return on investment. The role requires strong presentation and facilitation skills to co-create vision and own execution with the customer, ensuring acceptance of delivered solutions. The Solution Architect must be capable of driving difficult conversations, removing roadblocks, analyzing issues to resolve root causes, and identifying corrective actions. They will interact with technical and business customers from all levels, including C-suite, and collaborate with customer product owners, business process owners, and technical resources to understand requirements, analyze information, and craft comprehensive solutions. A strong understanding of typical business challenges within the industry is also expected.

Requirements

• For Solution Architect: 7+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success.
• For Solution Architect: 1+ years experience in PACE Industries.
• For Sr. Solution Architect: 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success.
• For Sr. Solution Architect: 3+ years experience in PACE Industries.
• Extensive experience with configuration and customization with Marketing Cloud and/or Data360 along with PACE Industry specific experience.
• Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.).
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
• Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience.
• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams.
• A great listener with the ability to communicate with people in diverse roles.
• Resourceful and innovative thinker who can work through and solve problems.

Nice To Haves

• Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered.
• Proven results in delivering high value business outcomes utilizing an agile approach.
• Proven results leading customer and/or partner success stories.
• Relevant Salesforce certifications & Accreditations (CG Cloud, REX Accreditation).
• Consulting experience is strongly recommended.

Responsibilities

• Serve as a strategic, trusted advisor for PACE industry clients, leveraging deep expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to drive business value.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Guiding agents to support delivery outcomes.
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization.
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree