Senior Solution Architect-ServiceNow Service Portal (US or Canada)

NewRocket • Calgary, AB

2d • Remote

About The Position

NewRocket is seeking a Senior Solution Architect specializing in the ServiceNow Service Portal. The company is an Elite ServiceNow Partner with extensive experience in digital workflow solutions. This role involves implementing dynamic and responsive Service Portal solutions and end-user interfaces on the ServiceNow platform, focusing on building great user experiences with new front-end technologies. The architect will have the opportunity to refine Service Portal implementation standards and evolve the technology stack to create modern user experiences for clients.

Requirements

• 5+ years of ServiceNow Platform experience, with an in-depth understanding of ServiceNow architecture.
• 5+ years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company, preferably ServiceNow.
• Solid understanding of building performant and scalable user interfaces with large scale data, an obsession with design aesthetics, and engineering excellence.
• Experience with ServiceNow Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap).
• ServiceNow Application Development (Scoped Applications) experience.
• 3rd Party Integrations Development (REST, SOAP, MID Servers, etc) experience.
• Understanding of object-oriented and relational database design.
• Experience interacting with REST APIs.
• Exposure and proficiency with HTML, CSS and JS.
• Exposure and understanding of design patterns.
• Passion in engineering science and technology. Excels in applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Knowledge of ITIL V3 processes and hands-on with ITIL process implementation.
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated working experience.
• ServiceNow Certified System Administrator or relevant experience.
• ServiceNow Certified Application Developer or relevant experience.
• ServiceNow Certified Implementation Specialist in two or more applications.

Nice To Haves

• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Responsibilities

• Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3.
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Design and customize Service Portal ServiceNow applications or product based solutions based on ServiceNow applications.
• Implement integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS).
• Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script.
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Understand ITIL V3 processes and be hands-on with ITIL process implementation.
• Conduct requirements gathering workshops for customers.
• Help integration team in planning and packaging the ServiceNow service portal integration solution.
• Draft use cases and functional requirements documents.
• Draft proposals and statements of work for solutions.
• Review and provide guidance on functional requirements documents.
• Provide technical assistance in a pre-sale’s capacity.

Benefits

• Commitment to a diverse and inclusive workplace
• Value and celebrate diversity
• Every employee matters and should be respected and heard
• Equal opportunity workplace and affirmative action employer
• Support professional growth for individuals and teams
• Healthy work-life balance
• Culture that thrives on collaboration and innovation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior