Solution Architect I

SPS Commerce • Minneapolis, MN

11d • $50,100 - $75,200 • Hybrid

About The Position

As a Solution Architect within the Retail Customer Success Team, you will combine technical expertise, problem-solving skills, and relationship management to design and deliver scalable, customer-centric EDI solutions. You will act as both a technical advisor and advocate for continuous improvement, ensuring a stable and adaptable solution foundation that drives business transformation and elevates the customer experience.

Requirements

• Bachelor’s degree and a minimum of 4 years of related experience, or an equivalent combination of education and experience.
• Technical expertise in EDI protocols (e.g., ANSI X12, EDIFACT, XML), integration tools, and SaaS architecture.
• Proven project leadership, analytical, and quality improvement skills.
• Demonstrated ability to work independently while managing multiple priorities in a dynamic environment.
• Experience in customer-facing roles with a focus on solution design and delivery.
• Strong verbal and written communication skills, with the ability to influence and professionally represent SPS Commerce internally and externally.

Nice To Haves

• Strong understanding of cloud-based SaaS architecture and APIs.
• Proven track record of designing and delivering scalable and reliable solutions in customer-facing environments.
• Experience working with ERP, Warehouse Management and/or Transportation systems such as NetSuite, SAP, Oracle, JDE, etc.
• Experience working with XML, CSV and other application file formats
• Systems consulting or systems implementation/migration experience
• Familiarity with text editing and data transformation tools
• Experience performing data analysis and/or data migration between systems
• Experience with Agile methodologies and project management tools is a plus.
• Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Collaborate with suppliers, retailers, and internal SPS teams to understand business requirements and design scalable, reliable EDI solutions.
• Lead solution design workshops, translating customer needs into technical architectures and best practices.
• Build and maintain collaborative operational relationships with key stakeholders, ensuring seamless solution delivery and alignment with business objectives.
• Act as a technical escalation point, troubleshooting complex integration issues and proactively reducing support demand through data monitoring and customer engagements.
• Advocate for continuous improvement, utilizing data insights and trends to prescribe solution enhancements and improve customer outcomes.
• Lead or participate in multiple customer projects, managing priorities and adapting to shifting needs in a fast-paced environment.
• Oversee the integration of EDI systems with customer ERP, TMS, or WMS platforms (e.g., SAP, Oracle, Microsoft Dynamics), ensuring seamless data exchange.
• Act as a liaison across departments, driving cross-functional collaboration and alignment on customer projects.
• Create comprehensive technical documentation and training materials to support both customers and internal teams.

Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level