Solution Analyst

RELEX Solutions • Atlanta, GA

1d • Remote

About The Position

We are looking for a Solution Analyst to join our Business support & testing team in the US. This role is ideal for a recent graduate who wants to be part of building a success story and play a key role in our future growth. You will join an ambitious team of smart people committed to RELEX’s success. The Customer Operations team partners with customers and supports their diverse needs, developing and delivering projects, optimizing solution usage, and ensuring customer satisfaction. They embrace change and thrive in an exciting tech atmosphere, enjoying flexibility, career progression, work-life balance, and opportunities for growth within and across teams.

Requirements

• Strong analytical and problem-solving skills
• Strong understanding of SQL databases and queries. Query Writing for reporting, data manipulation and investigation.
• Familiarity with Python for data analysis, with a willingness to grow scripting skills
• Proactive and result-driven attitude towards work
• Ability to understand SCM systems from both business and IT perspectives
• Excellent communication skills
• Educational background in Industrial Engineering, System sciences, Data Science, Statistics, Information & Service Management, Operations Research, Mathematics, System sciences or other relevant subject expertise
• Strong will to learn how our products operate and deliver world-class service
• Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
• Experience using AI-powered tools to improve personal productivity and streamline routine tasks
• Practical understanding of large language models (LLMs), including prompt design, context management, and appropriate model usage, and the ability to apply these concepts to real-world tasks such as documentation, investigation, and workflow support
• Ability to configure or leverage AI-assisted workflows to automate repeatable support tasks, while exercising sound judgment on when human expertise is required
• Interest in staying current with emerging AI technologies and proactively identifying opportunities to enhance team efficiency and ways of working

Nice To Haves

• Previous work experience as an Analyst, Data Scientist etc or in customer service
• Ability to understand code and prior knowledge of databases
• Experience from retail, FMCG/CPG supply chain management, logistics, pricing
• Experience in implementing, or maintaining enterprise-scale software solutions
• Understanding of ITIL best practices for customer support
• Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
• Basic understanding of networking principals

Responsibilities

• Analyze and resolve supply chain related and SQL issues our customers and colleagues are facing by using RELEX’s leading-edge technology.
• Provide consulting and support to customers on developing their RELEX system.
• Ensure and support high-quality product development by conducting acceptance testing.
• Conduct analyses and investigations on an ad-hoc basis for different internal stakeholders.
• Work closely with consultants to create customer and product related documentation.

Benefits

• Flexibility in how and where you work
• Room to thrive in a fast-growing global company with a good market position
• Practical benefits that support work, family, wellness, and everyday life
• Annual leave
• Diverse, inclusive and supportive work culture
• Work that meaningfully reduces waste and improves sustainability
• Ownership, autonomy and flat hierarchies
• Two paid volunteering days each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level