Solution Adoption Enrollment Specialist, Strategic Accounts

Waystar • Atlanta, GA

3d

About The Position

This role is responsible for assisting our clients with the end to end process of completing enrollments in order to submit and receive electronic EDI transactions.

Requirements

• Assisting clients with the end-to-end process of completing enrollments to submit and receive electronic EDI transactions
• Facilitating the enrollment process for complex/strategic accounts during the Implementation process
• Understanding customer needs and proactively identifying potential enrollment issues
• Tracking and following up with clients, payers, and intermediaries to ensure timely completion of all enrollments
• Facilitating resolution of payer approvals and denials
• Prioritizing multiple tasks and projects under aggressive time constraints

Responsibilities

• Acquire in-depth knowledge and understanding of the entire enrollment process
• Facilitate the enrollment process for our complex/strategic accounts during the Implementation process
• Understand customer needs and be able to proactively identify potential enrollment issues based on this information
• Track and follow-up with clients, payers and intermediaries to ensure timely completion of all enrollments
• Facilitate resolution of payer approvals and denials
• Prioritize multiple tasks and projects under aggressive time constraints
• Perform other duties and /or projects as assigned by management within the area of responsibility and control

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
• Flexible time off for exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed