Solid Waste Compliance Inspector

City of Concord•Concord, CA

1d•Onsite

About The Position

The purpose of this position is to conduct a full range of compliance investigations within the Solid Waste Services department’s policies for residents. This role involves performing Solid Waste compliance investigations, conducting neighborhood sweeps to identify violations, and educating residents on corrective actions before issuing warnings or citations. The inspector will maintain records, prepare monthly reports, and coordinate field investigations. They will also create orders for code enforcement, including corrective actions and summons for non-compliance, and address issues such as illegal dumping and improper cart usage. The position requires ensuring regulations are enforced, advising citizens and agencies on acceptable Solid Waste practices, and resolving customer service issues related to Solid Waste. Additionally, the inspector will develop and implement strategies to support the City's recycling goals and Clean City Initiatives, working closely with customers to ensure positive interactions and satisfaction.

Requirements

Valid North Carolina Driver’s License
Acceptable driving record as per City criteria
Operating a computer and applicable software applications
Providing excellent customer service
Dealing with difficult customers and stressful situations
Communicate effectively both orally and in writing
Keep current on changing regulations and procedures
Conduct effective inspections in a responsible and impartial manner
Explain regulatory provisions with firmness, tact, and courtesy
Use of a computer to maintain inspection records and prepare clear, concise reports
Read and interpret codes and ordinances
Interpret safety rules and apply them to hazardous situations
Exercise good judgment and accept responsibility for one's decisions and actions
Work independently with little supervision
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Nice To Haves

Knowledge of City of Concord Recycle, Solid Waste ordinances
Knowledge of Solid Waste routes
Knowledge of Laws, ordinances, and procedures relating to filing of complaints with the Code Enforcement Officers
Knowledge of Proper inspection methods and procedures

Responsibilities

Perform Solid Waste compliance investigations
Conduct neighborhood sweeps to leave hangers on violations
Talk to residents about violations that can be resolved with guidance on corrective actions before issuing warnings or citations
Maintain records and prepare monthly reports on activities
Coordinate field investigations with the Senior Solid Waste Customer Service Specialist
Create orders for code enforcement, orders of corrective actions and/or summons for non-compliance
Ensure that regulations and procedures are enforced
Advise citizens and outside agencies on acceptable Solid Waste practices
Work with customer service problems related to Solid Waste
Investigate requests for additional carts and reports of rollout carts at curb
Recheck cart activities
Develop, recommend and implement strategies that support the City's 90% Recycling goals and Clean City Initiatives
Develop and recommend solutions to significant policy issues
Work closely with customers and work toward a positive interaction in a customer-friendly manner leading to customer satisfaction