SOLD Store Support Coordinator Seasonal Part Time
About The Position
The SOLD Store Support Coordinator is a seasonal, part-time, non-exempt position within the Digital department. This role provides store support for all SOLD channels across US and CA Stores. Responsibilities include managing online orders, analyzing functions to locate order errors and payment discrepancies, and ensuring efficient order processing. The coordinator will also handle store fulfillment tasks, including working with the Order Management System (OMS) and Warehouse Management Systems (WMS) to assist with inventory variance issues, shipping label creation, order routing, and understanding basic fulfillment processes. Additionally, the role involves supporting 'Order Online/Pickup in Store' processes, formatting and updating international address information, and providing phone and email support to both stores and customers. The coordinator will review SOLD Orders in the OMS (Saleswarp) to maximize daily throughput and may be involved in order research, analytical/statistical information collection for store training, and assigned SOLD Order projects.
Requirements
- Working knowledge with OMS (Order Management System) and WMS (Warehouse Management systems)
- Ability to format and update international address information
- Phone and email support and correspondence to stores
- Phone and email support and correspondence with Customers
- Reviews SOLD Orders OMS – Order management System (Saleswarp) to maximize daily thru put
- Receiving and corresponding to store and customer Emails via Zen Desk Daily
- Answers incoming Store support calls in Zen Talk
- Excel- Working with Spreadsheets for data input and export to load SOLD Orders
- Basic Business math skills for cash sheet analysis
- Legacy System Knowledge (Apropos) -- reviewing store web payment information
- Apropos POS Comment fields to review Apropos Order numbers and Stores entering of Order numbers in their register system Engage
- Usage of Report Manager for Store and SOLD Channel Analytics
- 1-to-2-year Customer service experience preferred
- High school degree or equivalent (GED)
Nice To Haves
- Zumiez in store experience nice to have
Responsibilities
- Edits or updates incoming SOLD Orders in Saleswarp
- Edits SOLD Orders; Sold Invalid and Sold Pending Orders in Saleswarp
- Finds O.O.S. Product when Fulfillment team cannot locate product on SOLD Orders from Local Stores
- Routes orders in Saleswarp OMS
- Assists stores in WMS issues in Saleswarp
- Utilizes Legacy office system Apropos for problem-solving
- Diagnoses and spots order tracking issues, demonstrating familiarity with shipping carriers and various ship methods
- Receives and corresponds to store and customer emails via Zen Desk daily
- Answers incoming store support calls in Zen Talk
- Works with spreadsheets in Excel for data input and export to load SOLD Orders
- Performs cash sheet analysis using basic business math skills
- Reviews store web payment information and Apropos POS Comment fields in Apropos to review Apropos Order numbers and stores entering of Order numbers in their register system Engage
- Uses Report Manager for Store and SOLD Channel Analytics
Benefits
- stock purchase program (with minimum hours)
- product discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
