Solarwinds Systems Administrator

TIAG•Brunswick, GA

11d•$90,000 - $135,000•Remote

About The Position

TIAG is hiring a SolarWinds System Administrator to join our team in support of the Federal Law Enforcement Training Centers (FLETC) in a full time capacity. This position is fully remote. This position requires an Active Secret to start work, so US or Naturalized Citizenship is a requirement for considerations.

Requirements

3+ years of experience supporting SolarWinds is required
Solarwinds certified required
CompTIA Sec+ required
Ability to obtain and maintain a Secret Security clearance is required
US or Naturalized Citizenship is a requirement for considerations

Nice To Haves

A Bachelors degree is preferred but not required

Responsibilities

Provide server-side support for SolarWinds applications, including patching, troubleshooting, and general maintenance of a HyperV-based virtual environment.
Manage the day-to-day operations of the network monitoring solution, including the design, planning, and rollout of monitoring to new and existing systems.
Install, test, maintain, troubleshoot, upgrade, and document enterprise network and system monitoring tools.
Diagnose, analyze, and resolve complex network performance issues and technical challenges using SolarWinds data.
Design and maintain highly available (HA) and scalable architectures, including managing Additional Polling Engines (APEs), Additional Web Servers (AWS), and High Availability deployments.
Develop and implement Disaster Recovery (DR) strategies for the SolarWinds environment to ensure continuous monitoring capabilities.
Architect comprehensive monitoring strategies across various SolarWinds modules (NPM, SAM, NTA, NCM, VMAN, DPA, etc.) to provide holistic visibility into on-premise and cloud infrastructures.
Develop custom scripts and automation using PowerShell, Python, SWQL (SolarWinds Query Language), and the Orion REST API (SWIS) to automate administrative tasks and auto-remediate known issues.
Integrate SolarWinds with third-party systems, such as ITSM platforms (e.g., ServiceNow, Jira) for automated ticketing, and alert management tools (e.g., PagerDuty, xMatters).
Design complex, audience-specific dashboards and reports for C-level executives, IT management, and engineering teams.
Engineer advanced alerting mechanisms to reduce alert noise/fatigue, utilizing complex trigger conditions, dependencies, and escalation routing.
Create and maintain custom SAM (Server & Application Monitor) templates to monitor proprietary or niche enterprise applications.
Collaborate with DBAs to optimize the SolarWinds SQL database, ensuring proper indexing, maintenance plans, and query performance to prevent platform latency.
Perform capacity planning for the SolarWinds infrastructure, monitoring poller performance and database size to forecast future hardware or licensing needs.
Serve as the ultimate point of escalation (Tier 3/4) for complex monitoring and platform-related issues.
Implement and manage Role-Based Access Control (RBAC), ensuring strict security boundaries and least-privilege access for all platform users.
Ensure the SolarWinds environment adheres to enterprise security standards (e.g., applying STIGs, managing SSL certificates, auditing platform access).
Mentor and train junior administrators and NOC staff on SolarWinds best practices, navigation, and basic troubleshooting.
Develop and maintain comprehensive Standard Operating Procedures (SOPs) and technical design documents for the monitoring environment.