Solar Service Technician

ABB•Houston, TX

About The Position

The Solar Service Technician executes service work according to work instructions and ABB quality and safety guidelines. The role involves planning and completing customer service work in line with customer orders and expectations, communicating timelines and expectations to support customer retention, and identifying opportunities to improve customer operations while on site. The technician performs field service tasks and analyzes technical issues through remote or on-site activity for certified service categories and products. The position also prepares material lists and ensures materials, parts, and equipment are available and suitable for service activities. The technician may train field service associates and customers as needed. The job requires travel to different worksites, with willingness to travel up to 80% of the time, mainly in California and Texas. It involves working at heights and in varied, sometimes harsh conditions, including hot sun, below-freezing temperatures, crawl spaces, dusty areas, and locations with limited illumination.

Requirements

Good prioritization, organization, analytical, and planning skills.
Strong communication and customer service skills.
Flexibility and adaptability to new situations, self-control, and high integrity.
Self-motivation and initiative.
Willingness to travel up to 80% of the time.
Ability to work at heights, climb ladders and stairs, lift 60 pounds, and stand or work on one's feet for long periods.
Ability to bend, stoop, crawl, and work in areas with limited illumination and dusty conditions.
Ability to work in extreme environments, including hot sun, below-freezing temperatures, and crawl spaces.

Nice To Haves

Previous solar experience.
Three or more years of Solar Technician experience.
Experience installing, maintaining, and troubleshooting PV systems.
Experience installing all types of grid-tied inverters and working with various ground- and roof-mount racking systems.
Experience in PV component performance and HALT testing.
Familiarity with electrical plans and field layouts.
PV system site inspection experience.
Electrical knowledge or training.

Responsibilities

Execute service work according to work instructions and ABB quality and safety guidelines.
Plan and complete customer service work according to customer orders and expectations.
Communicate service-work timelines and expectations to customers to support customer retention.
Work with customers on site to identify opportunities to improve their operations and eliminate pain points.
Perform field service tasks, identify technical issues, and analyze issues remotely or on site for certified service categories and products.
Prepare material lists and ensure materials, parts, and equipment are available and of appropriate quality for service activities.
Train field service associates and customers when needed.
Travel to job sites, mainly in California and Texas.

Benefits

Medical plan options, including a PPO plan and a high-deductible plan with a Health Savings Account.
Dental plan options.
Vision benefit.
Company-paid life insurance and AD&D coverage.
Voluntary life and AD&D coverage.
Company-paid short-term and long-term disability coverage, with an option to buy up long-term disability coverage.
Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, health navigation, virtual health, and infertility or adoption resources.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan.
Eleven paid holidays.
Vacation based on years of service for hourly and non-exempt positions.