Solar Service Technician

Photon Brothers•San Luis Obispo, CA

4d•$30 - $38•Onsite

About The Position

We are seeking a motivated and skilled Solar Service Technician to join our growing Service team. This role is responsible for diagnosing, troubleshooting, maintaining, and repairing residential solar PV systems, battery backup systems, EV chargers, and related electrical equipment. The ideal candidate is customer-focused, safety-oriented, and experienced in field service and electrical troubleshooting. The Solar Service Technician plays a critical role in ensuring our customers’ systems are operating safely, efficiently, and at peak performance.

Requirements

High school diploma or equivalent required
2+ years of solar installation, electrical, or solar service experience preferred
Experience troubleshooting residential solar PV systems strongly preferred
Knowledge of battery storage systems, EV chargers, and monitoring platforms is a plus
Working knowledge of NEC codes and residential electrical systems
NABCEP certification is a plus
Electrical Journeyman license or apprenticeship experience preferred
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Strong organizational and time management abilities
Comfortable using mobile apps, monitoring platforms, and service software
Ability to work independently and collaboratively in a fast-paced environment
Must be comfortable working on roofs of varying pitches and heights
Ability to climb ladders, lift up to 60 pounds, and work in various weather conditions
Valid driver’s license with clean driving record required
Must be able to pass a motor vehicle and background check

Nice To Haves

Experience with Enphase, SolarEdge, Tesla, FranklinWH, or similar platforms
Experience with residential reroof detach/reset work
OSHA 10 or OSHA 30 certification
Experience commissioning or troubleshooting battery backup systems

Responsibilities

Diagnose and troubleshoot residential solar PV systems, battery storage systems, EV chargers, and associated electrical components
Perform corrective maintenance, warranty repairs, inspections, and service upgrades
Respond to service calls and customer concerns regarding system production, monitoring, equipment performance, or functionality
Utilize monitoring platforms and diagnostic tools to identify and resolve system issues
Accurately document troubleshooting steps, resolutions, photos, and service notes within internal software systems
Coordinate with the Service team (Director, Coordinators, and fellow techs) and Operations team to prioritize and complete service requests efficiently
Ensure all work is completed safely and in compliance with NEC, local AHJ requirements, and company standards
Perform inverter replacements, system diagnostics, communication troubleshooting, breaker replacements, module replacements, and commissioning support
Support detach/reset and reroof-related solar service work as needed
Maintain service vehicle inventory, tools, and equipment
Deliver a high level of professionalism and customer service during all homeowner interactions
Support the onboarding and training of new Service Technicians as needed
Participate in regular safety meetings, technical trainings, and process improvement initiatives
Meet or exceed service department KPIs including turnaround time, first-time resolution, and customer satisfaction