Solar Service Technician

Seal Solar•North Little Rock, AR

13d•Onsite

About The Position

The Service Technician provides solutions and resolves client issues through troubleshooting and analyzing concerns to support Seal Solar's service crews. The role's responsibilities are related to client management, problem solving, and schedule management. The Service Technician provides technical and problem-solving support to both residential and commercial projects. Seal Solar is a design and installation company that helps Arkansas become energy independent through solar and battery storage. We are constantly growing and looking for more solar nerds to join our team!

Requirements

A high school diploma or GED equivalent is required.
A valid driver's license and the ability to be covered under the Company's automobile insurance is required.

Nice To Haves

One year of work experience in a Solar Installation, Solar Service Technician, or similar role is preferred.
Occupational Safety and Health (OSHA) 30 and National Fire Protection Association (NFPA) 70E certifications are preferred.
A North American Board of Certified Energy Practitioners Photovoltaic Associate (NABCEP PVA) credential is beneficial.

Responsibilities

Troubleshoot solar system issues including, but not limited to, inverters, optimizers, isolation faults, string issues, and communication.
Document and track all site visits.
Communicate effectively to management and clients.
Responsible for service support to both residential and commercial sites.
Promptly respond to client and customer phone calls, texts, and emails regarding issues clients are facing.
Monitor systems and identify issues to ensure they are working properly.
Ship warrantied components and parts back to the manufacturer once replacements are received.
Identify billing issues, reach out to utility vendors, and help clients resolve billing issues.