Solar Service Tech

Sunrun•Fresno, CA

3d•$28 - $37

About The Position

Sunrun’s Field Performance Technician manages, schedules, and completes service and warranty work. The role requires working independently and as part of the Performance O&M team, while interacting closely with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and centralized scheduling Field Service Team. The technician organizes service and warranty schedules, coordinates labor resources, supports team training and onboarding, and works toward field performance goals. The position may also include inspections and site audits. Sunrun describes its Power+ program as providing training across teams and investing in employee skills, with the goal of supporting development and job security.

Requirements

1–3 years of previous field construction or solar experience.
High school diploma.
Maintain a clean driving record, pass a driving background check, be at least 21 years old, and possess a valid driver’s license.
Knowledge of the NEC and applicable codes and standards.
Motivated team player with a desire to succeed.
Proven track record of excellent customer service.
Excellent verbal and written communication skills.
Excellent organizational and time-management skills.
Strong computer skills.
Working knowledge of current NEC codes; ability to interpret single-line drawings and PV systems from roof to meter; understanding of electrical principles related to solar interconnection and tie-in, code, PV system operation, interconnection activities, and basic construction principles.
Adhere to company safety policies and procedures; identify and report safety hazards and encourage safe work practices.
Ability to build rapport and relationships with internal and external customers and coworkers, and communicate tactfully.
Ability to meet deadlines and key metrics, work independently and as part of a team in a fast-paced environment, assist teammates, and build relationships to achieve goals.
Logical decision-making and troubleshooting skills; ability to resolve problems promptly, exercise sound judgment, take ownership, escalate issues appropriately, and follow up with customers.
Ability to transport materials and equipment weighing up to 50 pounds frequently and up to 100 pounds with assistance.
Ability to perform frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balancing while working on rooftops and varied surfaces.
Ability to climb ladders and work at heights using ladders, fall-protection harnesses, and other personal protective equipment.
Ability to work outdoors in excessive noise, extreme heat or cold, wet conditions, humidity, sun, and possibly low-light conditions.
Ability to use hand functions requiring fine motor skills, including fine manipulation, grasping, and pinching.
Ability to walk on rafters, roof tiles, and shingles without causing damage.
Ability to distinguish red, black, yellow, white, and green.
Ability to work in confined spaces such as attics, basements, and crawl spaces, including kneeling and crouching.
Ability to hear verbal commands and warnings.
Ability to work with chemicals using appropriate protections.

Nice To Haves

PV design or PV electrical experience.
Valid state or local Electrical Journeyman certification or license; depending on state requirements, this certification or license may be required.

Responsibilities

Organize, lead, and maintain the warranty and service schedule.
Coordinate with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
Assist with training and development for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to align and train the local field service team on best practices.
Support onboarding and training of new members of the field performance team.
Meet or exceed field performance goals, including turnaround time, experience rating, and average dispatches completed.
Assist with inspections and site audits when assigned.