Solar Operations and Maintenance Manager
About The Position
Simply Solar has over a decade of experience designing, building, and maintaining solar systems across California. We are expanding our service and maintenance division to deliver even more value to our customers and partners. We're looking for a motivated, detail-oriented Operations & Maintenance Manager with technical solar experience to join our team. In this role, you'll serve as the key connection between our customers, field technicians, and manufacturers. Successful candidates will oversee the lifecycle of service requests, troubleshooting, quoting, scheduling, and follow-up. This is a great opportunity to help build out a fast-growing department and collaborate directly with our executive team to develop processes that deliver outstanding service and support.
Requirements
- Solid understanding of grid-tied, off-grid, and hybrid PV system design and installation, commissioning procedures, shutdown/LOTO procedures, programming, troubleshooting, monitoring, and repair.
- Strong interpersonal skills and keen attention to detail.
- Strong critical thinking and organizational abilities.
- At least 1 year of experience in the solar industry.
- Knowledge of industrial communications and networking, including wired and wireless networks and system topologies.
- Strong verbal and written communication skills.
- Solid analytical and problem-solving abilities.
- Proficient with Google Suite, Salesforce, and related software.
Nice To Haves
- Bachelor's degree in engineering or a related field preferred.
Responsibilities
- Ensure solar systems are functioning and maintained as intended.
- Coordinate and carry out pre-energization, commissioning, warranty repairs, and oversee technical and field support.
- Foster a positive company image through service quality, professionalism, and a sense of urgency.
- Recruit, train, and oversee departmental staff.
- Provide helpful and timely performance evaluations.
- Develop, implement, and carry out policies and procedures to ensure quality post-installation customer service.
- Set service standards and requirements for the department.
- Develop and implement methods to track, evaluate, and analyze client feedback.
- Develop and implement training and quality assurance programs for the Client Service team.
- Identify and recommend upgrades to technology and equipment that could improve customer service and retention.
- Manage the department's daily workflow, including scheduling and dispatching maintenance crew members.
- Provide leadership to the Client Services Administrator and Maintenance crew members.
- Serve as a liaison between the Client Service Department and other divisions within the company.
- Maintain the work schedule and three-week look-ahead, providing regular job status reports to the Director of Operations.
- Coordinate and/or respond to service calls as dispatched.
- Diagnose issues in photovoltaic inverters and monitoring systems.
- Review project plans, specifications, and installation instructions to confirm the project is built according to approved design and specifications.
- Coordinate additional field support as needed.
- Track case progress and log communications with clients and manufacturers in the CRM.
- Work with OEMs to determine warranty status of installed equipment.
- Complete Service Work Orders to track travel, labor time, and materials used.
- Other duties as assigned.
Benefits
- Full medical/dental/vision benefits
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Manager
