Solar Field Service Technician, Phoenix

Palmetto Clean Technology•Phoenix, AZ

4d•Onsite

About The Position

The Solar Field Service Technician role is focused on upholding Palmetto's promise to customers by ensuring system performance issues are resolved swiftly and professionally. This role is a utility player supporting Service, Installation, Job Closeout, Permitting/Inspection, and ongoing Services needs throughout the lifespan of a customer’s solar system, helping to build strong lifetime customer relationships. The technician will be the key Palmetto field representative delivering great quality, experience, and performance of all Service and Installation work.

Requirements

3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.
Must be willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time.
Ability to work in extreme environments (example: hot sun, cold, rain, crawl spaces, etc.).
1 year of working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending and standing for long periods of time.
Ability to lift 50 pounds of weight frequently throughout the assigned workday.
Ability to safely handle and maintain basic hand and power tools used for installation.
Excellent communication skills and a professional demeanor.
Attention to detail.
Regular, reliable and predictable attendance.
Ability to work well with others in a collaborative team environment.
Must have a valid state driver's license.
Must have a clean driving record.
Employment is contingent upon the successful completion of a background check.

Nice To Haves

General construction/framing experience is a plus.
Electrical License (only required in MA, a plus elsewhere).
Electrical experience is a plus.

Responsibilities

Provide onsite troubleshooting and repair of solar systems.
Document visit and complete job close out report.
Schedule site visits directly with the customer when required.
Work with local field teams and central scheduling to optimize resolution times.
Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution.
Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
Provide feedback to Palmetto’s Customer Experience team, working together to ensure Palmetto’s resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family.
Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.
Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.
Maintain SLAs for service work site visits.
Perform O&M work and monitoring support.
Perform site surveys/site visits.
Perform partner and internal field training.
Perform safety and quality site audits and JCO reviews and manage/site inspections.
Perform field installations including PV, storage, MPU or structural upgrade.
Perform damage and claims investigations.