Solar Crew Leader

Civic Works•Baltimore, MD

3d•Hybrid

About The Position

The Solar Crew Leader will lead teams of On-the-Job Training (OJT) participants through rooftop solar installations. The Crew Leader will report to the Solar Field Manager on all jobs. As a Crew Leader, they will be responsible for ensuring tasks are properly maintained and completed at each work site. They will supervise crews and evaluate the progress for each project. They will prepare and maintain required documentation and reports as needed. As Crew Leader, they will work with homeowners and will have a strong customer service focus and a passion for clean energy. They will be responsible for meeting monthly goals and will be evaluated based on performance metrics set by the Solar Field Manager and Solar and Roofing Construction and Training Manager.

Requirements

At least 3 years of solar installation experience is required.
Degree, certifications, and/or completed courses comparable with the curriculum taught at the Civic Works’ Center for Sustainable Careers.
Must have a valid driver’s license.
Must have extensive technical experience, expertise, and/or industry knowledge of residential construction.
Experience training new solar installers.
Expertise with or ability to quickly learn web-based software such as Google Mail, Google Drive, and Google Calendar.
Well-organized with the ability to prioritize, multitask, and work independently under pressure and tight deadlines.
Strong written and verbal communication skills.
Ability to adhere to a strict guideline of keeping and maintaining confidential information.
Physical ability to perform the work.
Must be able to lift 50 lbs. or more, and perform during all types of weather conditions.
Team player, experience as a leader, a self-starter, a willingness to lead and initiate.
Ability to perform basic math.
Ability to prepare and submit accurate and reliable reports.
Ability to teach curriculum in a traditional and non-traditional manner.
Excellent verbal communication, interpersonal relations, and writing skills.
Ability to effectively communicate technical concepts to customers in easy to understand terms.
Ability to read and understand plan sets.
Passion for renewable energy and an enthusiasm for energy efficiency and social justice.
Ability to build deep supporting relationships with program participants from historically marginalized communities.

Nice To Haves

Supervisory and/or Crew Lead experience preferred but not required.
Experience with flat roofs is a plus.
NABCEP PV Associate and/or PV Installer Professional is a plus.
Bilingual in English and Spanish is a plus.

Responsibilities

Set expectations daily.
Provide regular feedback and coaching.
Evaluate performance based on measurable outcomes.
Create a corrective action plan if performance metrics are not met.
Instruct and deliver curriculum to trainees in OJT
Provide technical assistance on-the-job and make recommendations for additional hands-on training modules.
Request support from senior staff, as needed.
Lead residential solar installations, including layout and assembly of solar modules/array and mounting hardware and mechanical/structural mounting of racking, modules and electrical equipment.
Set the pace of work and help trainees develop the proficiency and speed that will be expected by employer partners.
Oversee work quality of all installers on site, according to industry standards and specific contract requirements.
Continuously work towards a 100% pass rate on quality control inspections and permit inspections; debrief and act upon all feedback received.
Provide day-to-day oversight of required supporting documentation of all installations (e.g. job notes, completion forms, photos, etc.).
Submit daily reports on all work completed to the Solar Field Manager.
Ensure that all team members are consistently in compliance with safety standards, according to federal and state standards and best practice guidelines, whether in the field or in the warehouse.
Maintain knowledge of current trends, developments, standards, and practices within the industry.
Participate in educational programming or professional meetings as needed.
Set and manage expectations with customers daily.
Break down technical language into general terms for customers.
Ensure customer satisfaction; respond to all questions and concerns with professionalism.
Respond to quality control inspector questions and concerns with professionalism.
Escalate problems to the Solar Field Manager, as needed.
Safely operate company vehicles to transport crew, materials, and equipment to and from job sites.
Maintain a proper supply of materials and inventory for each job and vehicle assigned.
Coordinate with the Solar Field Manager to provide advance notice when supply purchases may be required.
Under supervision, maintain and purchase materials as needed.
Submit and code all receipts daily.
Ensure vehicles, equipment, and tools are in good working and safe condition.
Coordinate with the Solar and Roofing Construction and Training Manager to provide notice when professional repairs may be required.
Perform duties and tasks as they relate to industry standards, contracts, and work orders.
Participate in staff and team meetings.
Communicate and coordinate with the appropriate program staff as needed.
Perform other related duties as assigned by the Solar Field Manager and Solar and Roofing Construction and Training Manager.