Soho Support Coordinator - Bedrooms - Remote/Miami Based

Soho House & Co. • Miami Beach, FL

1d • Hybrid

About The Position

We are looking for an experienced full time Coordinator to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment.

Requirements

• Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
• Previous experience with Opera essential.
• Excellent attention to detail and administration skills.
• Previous experience of working with high profile/VIP guests.
• Experience of working in a 5 star/luxury hotel.
• Problem solving skills and previous experience of managing complaints efficiently.
• Excellent reading, writing, and oral proficiency in the English language.
• Excellent time management skills with the ability to prioritize tasks and meet deadlines.
• Sufficient knowledge of Microsoft Office.

Responsibilities

• Effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and in line with mystery shop guidelines.
• Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
• Be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
• Ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence.
• Undergo any training needed to achieve the above responsibilities.
• Work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.

Benefits

• Medical
• Dental
• Vision
• Retirement fund with a 2% match
• Sick days
• Vacation days
• Training to develop technical and managerial skills
• Career progression domestically or internationally
• Managerial or technical career progression
• Mentoring
• Apprenticeship
• Local outreach
• Sustainability initiatives
• Internally and externally run courses
• Monthly calendars for trips, trainings and events
• Team events (fitness sessions, cinema screenings, art classes)
• Substantial meal free of charge whilst on duty

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees