Software Trainer, Fleet Success Coach
About The Position
The team at RTA is looking for a Software Trainer to help fleet professionals become confident, capable super users of our fleet management software. This role blends facilitation, coaching, technology, and customer success into one highly impactful position. You’ll help build and deliver engaging training programs for customers both virtually and onsite, create meaningful learning content, and serve as a trusted advisor to fleets across North America. This position plays a critical role in not only the success of our company, but ultimately in the success of our clients — the people maintaining school buses, ambulances, police vehicles, transit fleets, and public works equipment that communities depend on every day.
Requirements
- Has spent time in or around the fleet industry and genuinely “speaks fleet”
- Can confidently teach software to audiences with varying levels of technical ability
- Builds trust quickly and creates engaging learning environments
- Enjoys presenting, facilitating workshops, and helping others succeed
- Has experience with software training, instructional design, onboarding, or customer education
- Can design and improve training materials, documentation, videos, and knowledge base content
- Is comfortable leading both virtual and onsite training sessions
- Understands adult learning principles and how to adapt teaching styles for different learners
- Can identify opportunities to improve customer workflows and software adoption
- Is highly organized and capable of managing multiple training schedules and priorities
- Is comfortable traveling up to 50–60% of the time to support client training initiatives
- Thrives in a fast-moving, high-accountability environment
- Has fleet management or automotive industry experience and understands the real-world challenges fleet teams face.
Nice To Haves
- Bonus points for each book you’ve read by Patrick Lencioni.
Responsibilities
- Deliver high-quality software training that drives successful customer adoption and long-term client success
- Achieve and maintain excellent customer satisfaction scores on training engagements
- Develop impactful learning materials for both internal teams and external customers
- Improve customer confidence and software utilization through practical, engaging instruction
- Contribute to scalable onboarding and training processes as the company continues to grow
- Help reduce customer confusion, inefficiencies, and support escalations through proactive education
Benefits
- 401(k) with 6% Safe Harbor match (100% vested day one)
- Flexible PTO model built on trust and manager-approved time off
- Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually)
- Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity
- Wellness rewards up to $350 annually
- Virtual care and mental health support resources
- Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options
- Additional employee perks, wellness initiatives, and discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
