Software Technician

Laborie Medical Technologies Corp•Portsmouth, NH

About The Position

As a member of Laborie’s R&D team, the Software Technician supports Software Development, Systems Engineering, and DVE teams by installing, configuring, maintaining, and verifying software and computer-based test environments used in medical-device development and testing. Working under general supervision, the role performs hands-on technical work, including operating-system installation, software deployment, test-equipment maintenance, execution of test protocols, management of testing supplies, and support of document control and release activities within the Quality Management System (QMS). The technician helps keep development and test environments operational, compliant, and available to support project objectives and timelines. The position works with Software, Systems, DVE, and Quality teams to support project needs and assigned work priorities. The qualified candidate must be eligible to work in the United States; Laborie will not sponsor work visas for this position at this time.

Requirements

Associate degree in Information Technology, Computer Technology, Electronics Technology, or Computer Science, or equivalent technical training and experience.
At least 2 years of experience supporting computer systems, software installations, or technical laboratory environments.
Strong working knowledge of Microsoft Windows operating systems and standard software installation practices.
Experience configuring and troubleshooting computer hardware, software applications, and peripheral devices.
Comfort working with software applications in a Windows-based environment.
Ability to follow written procedures and test protocols with a high degree of accuracy.
Strong organizational skills and ability to manage multiple tasks and priorities.
Strong attention to detail and commitment to maintaining accurate records.
Good written and verbal communication skills.
Ability to work effectively independently and as part of a cross-functional team.
Proficiency with Microsoft Office applications.
Ability to maintain regular and predictable attendance.
Eligibility to work in the United States; work visa sponsorship is not available for this position.

Nice To Haves

Experience maintaining technical equipment, laboratory systems, or test environments.
Experience working in a regulated environment, such as medical device, healthcare, laboratory, military/defense, or manufacturing.
Familiarity with Quality Management Systems (QMS) and document control processes.

Responsibilities

Install, configure, and maintain Microsoft Windows and other operating systems on development, test, and production-support computers.
Install, update, and validate software applications used by Software Development, Systems Engineering, and DVE teams.
Prepare, configure, and maintain medical-device test systems and associated computer hardware.
Troubleshoot software installation, operating-system, and computer-configuration issues.
Maintain and organize laboratory computers, peripherals, and test equipment to ensure reliable operation.
Assist engineers with software deployment and test-environment setup.
Execute approved test protocols and document test results accurately and completely.
Support verification and validation activities by operating test equipment and collecting test data.
Coordinate software installations and updates on medical devices used in development and testing.
Monitor inventory of testing disposables, accessories, and consumables, maintain adequate stock, and coordinate procurement requests as needed.
Support QMS processes, including document routing, review coordination, and release activities.
Maintain records related to software installations, equipment maintenance, inventory, and testing activities.
Follow company procedures, quality requirements, and applicable medical-device regulations.
Manage assigned work items according to established priorities and schedules.
Communicate regularly with Software, Systems, DVE, and Quality teams about support activities and project needs.
Maintain regular and predictable attendance.