Software Technician

Laborie Medical Technologies Corp•Portsmouth, NH

About The Position

As a member of the R&D team, the Software Technician supports Software Development, Systems Engineering, and DVE teams by installing, configuring, maintaining, and verifying software and computer-based test environments used in medical device development and testing. Working under general supervision, the role performs hands-on technical work such as operating system installation, software deployment, test equipment maintenance, test protocol execution, inventory management, and support for document control and release activities within the Quality Management System (QMS). The Software Technician helps keep development and test environments operational, compliant, and available to meet project objectives and timelines. The role also supports verification and validation activities, maintains relevant records, coordinates testing-supply procurement, and communicates regularly with Software, Systems, DVE, and Quality teams. The position requires regular and predictable attendance. Applicants must be eligible to work in the United States; Laborie is not sponsoring work visas for this position at this time.

Requirements

Associate degree in Information Technology, Computer Technology, Electronics Technology, or Computer Science, or equivalent technical training and experience.
At least 2 years of experience supporting computer systems, software installations, or technical laboratory environments.
Strong working knowledge of Microsoft Windows operating systems and standard software installation practices.
Experience configuring and troubleshooting computer hardware, software applications, and peripheral devices.
Comfort working with software applications in a Windows-based environment.
Ability to follow written procedures and test protocols with a high degree of accuracy.
Strong organizational skills and ability to manage multiple tasks and priorities.
Strong attention to detail and commitment to maintaining accurate records.
Good written and verbal communication skills.
Ability to work effectively independently and as part of a cross-functional team.
Proficiency with Microsoft Office applications.
Ability to maintain regular and predictable attendance.
Eligibility to work in the United States; work visa sponsorship is not available for this position at this time.

Nice To Haves

Experience maintaining technical equipment, laboratory systems, or test environments.
Experience in regulated environments, such as medical device, healthcare, laboratory, military/defense, or manufacturing settings.
Familiarity with Quality Management Systems (QMS) and document control processes.

Responsibilities

Install, configure, and maintain Microsoft Windows and other operating systems on development, test, and production-support computers.
Install, update, and validate software applications used by Software Development, Systems Engineering, and DVE teams.
Prepare, configure, and maintain medical device test systems and associated computer hardware.
Troubleshoot software installation, operating system, and computer configuration issues.
Maintain and organize laboratory computers, peripherals, and test equipment to support reliable operation.
Assist engineers with software deployment and test-environment setup.
Execute approved test protocols and accurately document test results.
Support verification and validation activities by operating test equipment and collecting test data.
Coordinate software installations and updates on medical devices used for development and testing.
Monitor inventory of testing disposables, accessories, and consumables, maintaining adequate stock throughout the year.
Coordinate procurement requests for testing supplies and consumables.
Support QMS processes, including document routing, review coordination, and release activities.
Maintain records of software installations, equipment maintenance, inventory, and testing activities.
Ensure compliance with company procedures, quality requirements, and applicable medical device regulations.
Manage assigned work items according to established priorities and schedules.
Communicate regularly with Software, Systems, DVE, and Quality teams regarding support activities and project needs.
Maintain regular and predictable attendance.