Software Technician (Information Services Specialist I)

State of Illinois•Springfield, MO

43d•Onsite

About The Position

The Department of Healthcare and Family Services (HFS) Bureau of Technical Operations (BTO) is seeking to hire an entry level software technician to join our team supporting the Illinois Department of Innovation and Technology (DoIT). The DoIT Team at HFS is leading a transformation to modernize the way citizens interact with the State of Illinois agency responsible for providing a wide variety of healthcare and family services/benefits to Illinois residents. This position involves supporting the HFS infrastructure in the Database Management unit. The ideal candidate will be ready to grow and learn in this position. If you possess these skills and experience, we invite you to apply for this position with DoIT! The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science, application services, or directly related fields OR requires satisfactory completion of an agency sponsored training program
Requires elementary knowledge of and/or experience with IBM Z/OS mainframe using TSO, JCL and IBM-supplied utilities
Requires elementary knowledge of and/or experience with Microsoft, such as Windows, Office, SQL, and SharePoint
Requires the ability to verify identity
Requires employment authorization to accept permanent full-time position with the State of Illinois
Requires the ability to pass a position specific, agency required background check
Requires self-disclosure of criminal history
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cellphone and any other required equipment or devices
Requires the ability to attend seminars, conferences, and training to remain current on methods,tools, ideologies, or other industry related topics relevant to job duties
Requires ability to lift and carry objects weighing up to 10 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds
Requires ability to travel in performance of duties
Requires ability to work outside of normal business hours to meet deadlines

Nice To Haves

Elementary knowledge of IBM Z/OS mainframe using TSO, JCL and IBM-supplied utilities
Elementary knowledge of Microsoft, such as Windows, Office, SQL, and SharePoint
One (1) year of experience analyzing data
One (1) year of experience preparing reports and other documentation
One (1) year of experience communicating with others at a variety of technical knowledge levels
One (1) year of experience maintaining satisfactory professional relationships with others

Responsibilities

Serves as a Software Technician for the Department of Innovation & Technology (DoIT) supporting the Department of Healthcare and Family Services (HFS) assisting in performing of professional assignments to support application development within the Bureau of Technical Operations (BTO)
Assists in establishing strategies for the implementation of vendor supplied software
Assists in conducting system administration and software support for computer software
Supports data and library management utilities such as Integrated Data Cluster Access method Services (IDCAMS), IEBCOPY, IEBGENER, SORT, FileManager, etc. utilized by the computer system
Receives notification and resolves basic software problems
Assists in conducting comprehensive studies on new software packages
Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position)
10 -25 days of paid vacation time annually (10 days for first year of state employment)
12 days of paid sick time annually which carry over year to year
3 paid personal business days per year
13-14 paid holidays per year dependent on election years
12 weeks of paid parental leave
Pension plan through the State Employees Retirement System
Deferred Compensation Program – voluntary supplemental retirement plan
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility