Software Technical Support Specialist SaaS
Murex•Toronto, ON
•CA$110,000 - CA$135,000•Hybrid
About The Position
Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3,400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.
Requirements
- Degree in Bachelor in Engineering, Computer Engineering, Computer Science, or Equivalent
- 2 to 4 years of IT experience
- 1-2 years of experience in DevOps, CI/CD
- CI/CD tools: Jenkins, GitLab CI, Azure DevOps
- Version control systems: Git (advanced usage)
- Proficiency in template engines, specifically FreeMarker (FTL)
- Scripting: Shell, Python, Groovy
- Operating systems: Linux/Unix
- Cloud platforms: AWS (preferred), Azure/GCP is a plus
- Databases: RDBMS (Oracle, PostgreSQL, or similar)
- Experience building and operating CI/CD pipelines in complex environments
- Knowledge of monitoring and observability tools
- Exposure to SaaS / distributed architectures
- Strong analytical and troubleshooting skills
- Ability to work under pressure in production environments
- Clear communication with both technical and non-technical stakeholders
- Team-oriented with strong collaboration mindset
- Proactive and continuous improvement mindset
- Fluent written & oral English is necessary
Nice To Haves
- Azure/GCP is a plus
Responsibilities
- Design, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environments
- Ensure pipeline stability, performance, and reliability, minimizing build failures and delays
- Implement automated build, packaging, and deployment processes
- Enforce version control best practices (branching strategies, tagging, artifact management)
- Support release cycles, including validation, smoke testing, and rollback strategies
- Plan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and tracked
- Automate environment provisioning, configuration, and upgrades
- Build reusable automation components to improve scalability and consistency
- Reduce manual operations through process automation and scripting
- Deploy and manage MX environments across development, testing, and production stages
- Handle environment lifecycle: Provisioning, Configuration, Upgrades & patching, Decommissioning
- Ensure environments are standardized, reproducible, and compliant
- Support multi-client and multi-environment setups in SaaS or hybrid models
- Implement and maintain monitoring, logging, and alerting
- Ensure end-to-end observability of platforms and pipelines
- Perform root cause analysis (RCA) on incidents
- Contribute to improving system reliability, SLAs, and operational KPIs
- Manage environment data lifecycle: Data provisioning, Data masking for non-prod environments, Data sampling and reduction
- Support database operations: Migration, Sanitization, Reconciliation
- Ensure compliance with security and data governance requirements
- Act as a technical escalation point for environment and platform incidents
- Troubleshoot complex issues across infrastructure, pipelines, and environments
- Coordinate with support and product teams for resolution
- Ensure proper documentation and knowledge sharing
- Collaborate with Development teams (integration into CI/CD pipelines), QA teams (test automation and environment consistency), Product teams (release readiness and constraints), Client teams (technical coordination and delivery)
- Contribute to smooth delivery across project lifecycle
- Promote DevOps principles: Automation-first, Continuous integration & delivery, Shift-left testing
- Identify inefficiencies and propose improvements
- Contribute to internal tooling, documentation, and standardization efforts
- Share knowledge and support onboarding of new team members
Benefits
- Excellent Medical, dental, and short & long-term disability programs
- Paid 20 days holiday and 5 days sick leaves
- Opportunity to travel the world!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
