Software Technical Specialist - MGC

CAIRE•Saint Paul, MN

1d•$60,000 - $70,000•Onsite

About The Position

The Software Technical Specialist is responsible for leading the investigation and resolution of software-related issues through advanced debugging and root cause analysis. This role provides direct customer support when needed, maintains accurate technical documentation, and collaborates with cross-functional teams to ensure product stability and performance. Additionally, the position plays a key role in managing security risk assessments across software products, requiring a strong foundation in cybersecurity best practices. Success in this role demands a blend of technical expertise, analytical thinking, and clear communication.

Requirements

Bachelor's Degree in Computer Science, Software Engineering or similar.
2 years’ experience with technical support or similar department.
Strong problem solving and troubleshooting skills.
Experience with MGC software applications (BreezeSuite, Ascent, AscentConnect)
Experience with Microsoft SQL and use of Microsoft SQL Studio (SSMS)
Familiar with Visual Studio
Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.

Nice To Haves

2 years’ experience in the medical device industry and/or familiarity with medical equipment, or pulmonary and gas exchange equipment.

Responsibilities

Lead the triage, prioritization, and resolution of software bugs, incidents, and support requests.
Review and validate incoming reports, assess impact, and assign severity levels.
Route issues to appropriate teams and ensure timely resolution.
Conduct preliminary debugging and root cause analysis.
Analyze logs, stack traces, and memory dumps.
Reproduce issues in test environments to assist in diagnosis.
Provide direct support to customers by assisting in issue resolution.
Create and maintain user guides, installation manuals, release notes, and troubleshooting documentation.
Update content to reflect new features, fixes, and process changes.
Develop both internal and customer-facing resources to support issue resolution and product use.
Act as the first point of contact for software-related issues raised by Technical Support, Professional Services, Product Management teams.
Perform initial investigations and escalate as needed with supporting documentation.
Develop and maintain a highly technical understanding of the security risk posture of all MGCD products.
Maintain accurate and up-to-date security risk documentation for all MGCD products.
Complete customer requests for product security risk assessments and security risk corrective action plans.
Manage the cybersecurity and vulnerability testing processes for all MGC software applications.
Assist in verification and validation activities.