Software Support Technician

Meissner • Camarillo, CA

21h • Onsite

About The Position

The software support technician will work closely with end-users and the software development team to help resolve software support issues. Maybe the problem is a user training issue, maybe the problem is a bug in the software, you will be the one to help troubleshoot and identify the root cause of such issues ensuring the issue is resolved and well documented for future reference. The ideal candidate will have the ability to effectively communicate, as well as to build rapport, and trust with team members both technical and non-technical. We need a highly motivated, self-starting individual who has a high level of interest in solving problems efficiently and accurately.

Requirements

• Excellent team player with good written and oral communication and interpersonal skills with both non-technical & technical co-workers is required.
• Ability to multitask and independently solve complex issues.
• Highly motivated and driven by a desire to solve difficult problems and learn new technology.

Nice To Haves

• AS Degree in Computer Science or Information Systems is desirable.
• 1-2 years of desktop or software support experience is strongly desired.
• Experience in a manufacturing environment is preferred.

Responsibilities

• Help resolve issues and provide technical assistance for end-users who are using our manufacturing and ERP software solutions.
• Provide input on new software features and perform as an end-user advocate.
• Respond to online and phone support requests from our end-users.
• Gather information for analysis and document detailed information, processes, and resolution requirements for reported issues.
• Test and verify corrections with end-users to ensure corrections meet business requirements.

Benefits

• Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
• Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
• 401k, Profit Sharing, 401k Advisory Services
• Employee Assistance Program
• Paid Time Off, Paid Holidays, Anniversary Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees