Software Support

PharmcareUSA•Memphis, FL

3d•Onsite

About The Position

LTC Pharmacy Software Support Specialist provides technical and clinical workflow support for consultant pharmacists and pharmacy teams using our software platforms. This role serves as a key liaison between pharmacy operations and technology, ensuring accurate data management, efficient system use, and high-quality customer support. This position plays a critical role in supporting consultant pharmacists who ensure medication safety and regulatory compliance for vulnerable long-term care populations. By enabling effective use of technology, this role directly contributes to improved patient outcomes and operational efficiency.

Requirements

High School Diploma or Equivalent
Ability to learn medical terminology and healthcare software applications.
Customer Service Oriented mindset
High attention to detail and accuracy
Ability to manage mulitple priorities in a fast-paced environment
Ability to do basic mathematics
Ability to work independently and stay on task
Ability to get to the job site
Ability to work under stressful conditions
Experience and Knowledge with Excel and Word
Excellent Communication Skills
Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Must be able to constantly operate a computer and other office equipment such as calculators, copy machines and printers up to 100% of the time
Regularly required to talk and hear in order to communicate effectively over the phone and in person
Must be able to see 100% of the time, with or without correction, to read information on a computer or calculator screen
This position is largely sedentary. Standing, walking, bending, kneeling, and stooping may rarely be required
Must be able to tolerate normal office environment.

Responsibilities

Provide day-to-day support to consultant pharmacists and pharmacy staff using our software platforms
Assist users with troubleshooting software issues, including medication regimen review (MRR) workflows, reporting tools, and interface connections
Maintain and update pharmacy/facility records in accordance with regulatory requirements
Assist with onboarding and training of new users on software functionality and best practices
Collaborate with IT and software developers to escalate and resolve technical issues
Monitor system performance and identify opportunities for workflow improvements and optimization
Ensure data integrity, accuracy, and confidentiality in all system-related activities (HIPAA compliant)
In all activities comply with accreditation, legal, regulatory, and safety requirements.