Software Support Specialist

Schaefer System International Limited•Longueuil, QC

2d•Onsite

About The Position

The Software Support Specialist provides technical support for automated material handling software systems and equipment in warehouses and distribution centers using an array of technical tools to test and commission systems and perform complex troubleshooting and problem solving. The role involves knowledge of software testing, design & debugging, operating systems and databases.

Requirements

Degree/Diploma in Computer Science or Engineering or equivalent combination of education and experience in similar work
Experience with troubleshooting and debugging software
Experience with software testing, QA, UAT and commissioning
Experience with Linux/Unix and SQL databases (Oracle, MySQL etc.)
Experience with service ticketing and issue tracking (ie. Jira)
Open to travelling to support system ramp-up and project go-live

Nice To Haves

Exposure to object-oriented programming languages (such as Java) or scripting
Experience with WMS and ERP is a plus (ie. Manhattan, SAP, MS Dynamics)
Experience in industrial automation and supply chain is an asset

Responsibilities

Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
Recognizes mechanical or logical issues and escalates, as necessary, for resolution
Designs and executes test cases for commissioning and identification of system issues
Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring
Creates and maintains documentation and training materials for system use, service & maintenance
Generates, analyzes and maintains reports detailing the daily operations of the systems and to identify opportunities for continued improvement
Effectively communicates with team members and customers in high-impact scenarios
Some travel required to commission software at customer’s sites
Shift work on an as needed basis for system support and commissioning
Participates in customer and internal meetings
Assists software development team with projects and implementations
Works as part of an international team to ensure maximum system uptime