Software Support Specialist

Azalea Health Innovations • Atlanta, GA

3d

About The Position

The Software Support Specialist supports Azalea's clients on our various software applications and serves as a liaison between our clients and the various departments of Azalea's staff to facilitate a smooth working relationship.

Requirements

• High School Diploma or equivalent required
• Excellent verbal and written communication skills
• Excellent computer skills with strong proficiency in web-based and SaaS applications
• Flexibility and adaptability; must be able to seamlessly pivot to meet objectives of physicians, practice administrators, and other executives

Nice To Haves

• Bachelor's degree in Business, Communications, Operations or related field preferred
• Strong customer service and client relations acumen
• Prior experience in Healthcare or Healthcare IT preferred

Responsibilities

• Provide continuous software support solutions to Azalea Health customers in a timely manner
• Interact with customers through multiple platforms Including: face-to-face interactions, web meetings, support ticket updates, and email/phone communications
• Maintain clear, concise documentation of all support matters
• Effectively document and record all aspects of client interactions in the designated client management systems to promote transparency and understanding of software issues
• Manage the help content and support ticketing system
• Assist in testing and implementing software upgrades, as well as any associated communication with the Software Development department
• Maintain current, relevant knowledge of Azalea's software products and services
• Partner with product teams, departments, and functional units to resolve software application issues
• Upsell current clients and occasionally conduct product demonstrations to potential clients

Benefits

• Full medical, dental, vision, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Simple Paid Time Off (PTO) options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED