Software Support Specialist

Vision Government Solutions Inc•Hudson, MA

1d•$40,000 - $50,000•Remote

About The Position

Vision Government Solutions is a high-tech Government Technology firm providing software and services to the public sector. The Software Support Specialist provides day-to-day software and database support to the company's customers, using troubleshooting and analysis to resolve questions and issues related to its CAMA software. The role requires learning Vision's proprietary software and the appraisal process, including differences among municipalities, and exercising discretion and judgment when handling support cases. The Customer Support team represents Vision to its customers and supports their satisfaction with the company's products. The role is suited to motivated people who can learn technical concepts and maintain a positive attitude. The position is remote. Compensation ranges from $40,000 to $50,000.

Requirements

High-volume technical support experience and the ability to manage heavy caseloads efficiently.
Strong troubleshooting and analytical skills, with the ability to learn complex systems quickly.
Excellent communication skills, particularly writing clear case notes and customer updates.
A proactive and accountable ownership mindset focused on improving processes.
Adaptability and comfort working in a fast-paced, constantly changing environment.
Ability to learn additional technical concepts.

Nice To Haves

Experience supporting government, real estate, or other regulated or complex systems.
Knowledge of SQL, Salesforce, JIRA, and Microsoft Office Suite.

Responsibilities

Work directly with customers to answer software questions and ensure complete resolution of software issues.
Represent the voice of the customer internally and advocate for product roadmap decisions that benefit customers.
Improve team processes to increase efficiency in day-to-day activities.
Partner with newly implemented or upgraded customers to support a smooth transition.
Align with internal teams on company strategy and work with strategic customers to help Vision meet its goals.