Software Support Specialist
About The Position
DemandBridge provides marketing automation, eCommerce, brand management, and business operations software for distributors, agencies, and enterprise marketing teams. Our platform suite helps customers manage everything from branded storefronts and digital assets to ordering, inventory, sourcing, and fulfillment in one connected environment. DemandBridge is part of Fluent Software Group (a Valsoft Corporation operating company), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages. We’re looking for a Software Support Specialist to be a key point of contact for DemandBridge customers, helping them troubleshoot issues and get the most from our software. You’ll own customer questions from first response through resolution while working closely with Product, Engineering, and other teams when more complex support is needed.
Requirements
- 1–3 years of customer support, client services, or similar experience
- Strong written and verbal communication skills
- Ability to explain technical information clearly and simply
- Strong problem-solving skills and ability to manage multiple open cases
- Good judgment around when to investigate independently and when to escalate
Nice To Haves
- Experience with SaaS, eCommerce, ERP, marketing technology, or support ticketing platforms
- Familiarity with digital asset management, order management, inventory, or integrations
- Basic SQL or data-querying skills
- Experience using AI tools to support customer communication, research, or documentation
Responsibilities
- Respond to customer questions through email, phone, and chat
- Troubleshoot storefront, order, template, digital asset, ERP, and account issues
- Support customers with account setup, configuration, and user access
- Manage support tickets from initial contact through resolution
- Maintain clear and accurate case notes and escalate issues when needed
- Support order, sourcing, inventory, procurement, and fulfillment questions
- Identify recurring issues and share patterns with Product and Operations
- Work with Product, Engineering, and Sales to resolve complex cases
- Maintain internal knowledge-base and customer-facing support documentation
Benefits
- Visible impact: Join a small team where your work directly affects the customer experience
- Broad exposure: Support customers across several products and business workflows
- Close collaboration: Work directly with Product, Engineering, Sales, and Operations to solve customer problems
- Meaningful ownership: Take responsibility for cases from the first question through to resolution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
