Software Support Specialist

Vista Group•Los Angeles, CA

20h•Hybrid

About The Position

Become our new Application Specialist II. Our support team takes care of cinemas all over North America, empowering the magic of the movies! Join our team of growing Application Specialists to enhance your technical and communication skills, ultimately becoming an expert in Vista’s cinema software. You’ll get to and play a key role in installing, configuring, and supporting software. This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.

Requirements

Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers
Enjoy managing own priorities and work well with different people and styles in a fast-paced environment
Strong analytical/critical thinking skills and problem-solving abilities
Friendly, positive personality and excellent interpersonal skills
Creativity in using technology to find and measure meaningful results

Nice To Haves

Professional work experience in technical troubleshooting or a scholastic equivalent
Knowledge or interest in the cinema industry
Knowledge in MSSQL Server and T-SQL and base level understanding of relational databases
Working knowledge of Windows OS, hardware, and networking
Bachelor’s degree
Experience working with theatre or restaurant POS systems

Responsibilities

Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects
Willingness to learn about MS SQL Server relational databases and utilize T-SQL queries to investigate and solve problems
Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients.
Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions.
Build strong relationships with clients and team members.
Be available on bi-monthly rotation for urgent after-hours support
Other responsibilities as assigned