Engineer, Software Support

ASM • Phoenix, AZ

2d • Onsite

About The Position

At ASM, our Software Engineering teams work on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers, and other hardware. As a Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.

Requirements

• BS+ 4 years experience or MS+ in Computer Science, Computer Engineering, or a related field.
• Ability to read code and diagnose issues.
• Software development or test (QA) experience.
• Ability to travel 10-25% domestic and international.

Nice To Haves

• Preferred expertise in C/C++, C#, Python, Gitlab/Github.
• Experience with semiconductor equipment preferred.
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software.

Responsibilities

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
• Troubleshoot and resolve software issues, including embedded software for control systems.
• Able to triage mechanical, electrical, and software bugs.
• Responsible for managing escalation calls with field support engineers.
• Create bug reports for the developer to use when fixing the bug.
• Work with QA to add replicated bugs to the regression.
• Travel to customer sites to support installations, training, and troubleshooting of ASM products.
• Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
• The team will handle all issues until they are ready to send to the developer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level