Software Engineer III (Kora/Support)

Cedar

1d • Hybrid

About The Position

Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. The Kora team is expanding into chat, SMS, and outbound calls with a team of five engineers. This role is full-stack, involving data integrations, LLM prompt engineering, infrastructure configuration, and shipping patient-facing features. The role focuses on enhancing Kora, a voice AI agent, to provide personalized billing guidance through empathetic communication, expanding its capabilities to a multi-modal platform, and driving innovation with GenAI features. Engineers will work closely with AI scientists and end-users, reviewing call transcripts to improve product behavior and iterating on LLM outputs. The team uses a declarative AI agent platform where prompting an LLM replaces hard-coded logic, requiring comfort with non-deterministic systems.

Requirements

• Strong technical leadership with a track record of driving measurable impact across the stack (4–6 years of experience preferred, but not required).
• Experience in Generative AI and Large Language Models, either via use to increase productivity and efficiency, or by integrating APIs into a product.
• Comfort crossing typical engineering boundaries, spanning data pipeline and ETL work, third-party systems integration, cloud infrastructure setup (AWS or GCP), and product-facing feature development.
• Demonstrated proficiency in independent, hands-on coding and problem-solving, including handling complex edge cases, optimising for efficiency, and delivering robust solutions within time constraints.
• Excellent communication skills, both written and verbal, with the ability to articulate complex technical ideas clearly, concisely, and with compelling examples, as well as asking insightful clarifying questions.
• A strong commitment to engineering best practices, including writing clean, maintainable, and well-tested code, and a proactive approach to managing technical debt.
• Entrepreneurial mindset; thrive in fast-paced, ambiguous environments and love solving complex problems.
• Experience with modern languages and frameworks; Python and TypeScript are the primary languages on this team (approximately 50/50).
• Comfort working with non-deterministic systems.
• Passion for our mission. You care about making healthcare simpler, fairer, and more transparent for patients.

Nice To Haves

• React experience is useful.
• Polyglot-friendly, if you learn languages quickly, the specific stack matters less than the depth of what you have built.

Responsibilities

• Experimenting with and launching GenAI-powered features in collaboration with AI scientists.
• Engineering development and production workflows by integrating LLMs, providing necessary context and constraints using modern practices, and evaluating output for further refinement.
• Enhancing Kora to deliver personalized billing guidance via empathetic and compassionate communication by building the infrastructure that exposes insurance information, billing data, and third-party integrations.
• Actively reviewing call transcripts and conversation logs to identify good and bad product behavior, then feeding those insights directly back into the system.
• Contributing to the transition from a primarily inbound voice-based agent to a multi-modal platform, including outbound calls, chat, and SMS.
• Actively contributing to team chartering, managing technical projects, and mentoring peer engineers.
• Taking creative initiative, such as evaluating new approaches to agent-based engineering or developing rapid prototyping techniques.
• Working with the declarative AI agent platform the team uses to build Kora, and adapting quickly to a non-traditional codebase where prompting an LLM replaces hard-coded logic.

Benefits

• Salary Range: $170,000-215,000
• Equity eligible
• Competitive benefits and wellness package
• Flexibility to work from home or in the office
• Unlimited PTO for vacation, sick and mental health days
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules
• Diversity initiatives
• Competitive pay
• Health benefits, including fertility & adoption assistance
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching
• A team discretionary budget for learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed