Software Support Analyst

University of Maine System • United States,

16h • $54,000 - $69,000 • Remote

About The Position

The University of Maine System is seeking a collaborative and customer-focused Software Support Analyst to join our Enterprise Services team. In this role, you'll support and enhance the enterprise applications that faculty, staff, and students rely on every day. Working closely with business partners, technical teams, and software vendors, you'll help configure enterprise systems, troubleshoot complex issues, improve business processes, and implement new functionality that supports the mission of Maine's public universities. If you enjoy solving problems, improving systems, and collaborating across departments, we'd love to hear from you.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Information Systems, or a related field, or an equivalent combination of education and experience.
• Three years of progressively responsible experience supporting enterprise business applications, business systems analysis, software implementation, or application administration.
• Strong analytical, problem-solving, and customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while working independently and collaboratively.

Nice To Haves

• Experience with one or more of the following is preferred:
• Enterprise applications such as ERP, HRIS, Finance, CRM, or Student Information Systems.
• SQL or other database query languages.
• APIs, system integrations, and data exchange processes.
• Java, JavaScript, or other object-oriented programming languages.
• Higher education or another large, complex organization.
• Accessibility standards and Universal Design principles.

Responsibilities

• Configure, maintain, and optimize enterprise applications.
• Partner with business stakeholders to analyze needs and recommend technology solutions.
• Troubleshoot application issues and coordinate resolutions with technical teams and software vendors.
• Participate in software implementations, upgrades, testing, and system enhancements.
• Support application security, system integrations, and data integrity.
• Develop user documentation and deliver training to system users.
• Collaborate with cross-functional teams to improve business processes and enhance enterprise systems.

Benefits

• Competitive salary of $54,000–$69,000 commensurate with education and experience.
• Comprehensive health benefits, including medical, dental, vision, flexible spending accounts (FSA), and Health Savings Account (HSA) options.
• Employer-paid benefits, including basic life insurance and long-term disability coverage, with additional voluntary coverage options available.
• Retirement plan through TIAA with 10% employer contribution and opportunities for additional tax-deferred retirement savings.
• Generous paid time off, including vacation and sick leave, plus 13 paid holidays each year.
• Tuition waiver program for employees, including graduate courses and Maine Law, plus substantial tuition discounts for eligible spouses and dependent children.
• Employee Assistance Program (EAP) and wellness programs supporting your health and well-being.
• Professional development and opportunities to grow your career within Maine's public university system.
• Additional voluntary benefits, including pet insurance, home and auto insurance discounts, and supplemental disability and life insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level